Services offered 2012/13 - Sunderland Learning Hub

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ACADEMY / SCHOOL RESPONSIBILITIESThe academy/ school shall:• Permit the Driver/ Courier Service to have agreed access to school buildings at reasonabletimes.• Inform of incidents recording details as necessary• Appoint a staff member to be the point of contact.COST OF SERVICESAcademies/ schools will be charged based on the number of collections.COMPLAINTS/DISPUTESIf an academy/ school is dissatisfied with any aspect of the service it has received the complaintsprocedure at the back of this booklet should be followed. Every effort will be made to resolvedisputes quickly and effectively.Back to Contents156
SCHOOL FOOD SERVICE (INCLUDING SCHOOL FOODCLIENT SERVICE)TEAM MANAGER:Ann Escritt/ Kathleen Smith/ Keith Miles Catering <strong>Services</strong> Managers 0191 561 4648/ 0191 561 4565/ 0191 561 4655School Food Client Service – Graeme Guthrie 0191 561 4646FUNCTION OF THE TEAM:Provision of high quality, value for money School Meals Service for academies/ schools whichwill enable a wide variety of healthy eating options to be available for all customers and in doingso, improving and developing nutritional and dietary habits for children and young people.Provision of an independent, monitoring and technical advisory service, which incorporates aneffective equipment repair and maintenance service.TEAM BASE: South Hylton HouseSERVICES OFFERED UNDER THE SLA:Community <strong>Services</strong> is committed to delivering a high quality, value for money service to ourcustomers, while maintaining a flexible approach to ensuring individual service needs are met.OPERATIONAL SERVICES• Provision of a School Meals Service, for both free and paid meals, to academies/ schools• Provision of catering for breakfast, mid-morning break.• Provision for catering for those schools with extended hours.• Provision of specialist diets.• Provision of function catering as and when required at agreed additional rates.• Provision of a range of additional catering services which will increase sales e.g. workinglunches, staff room sales, children’s birthday celebrations, and take-a-way services.• Attendance at parents’ evenings to cascade information around the menus and seekingparents views.• Attendance at student councils to promote healthy eating and take views on food type/meal preferences.• Nutritional analysis of all recipes and menus in relation to nutritional standards• Work with academies/ schools to promote healthy food throughout the school day andthus increase meal uptakeCLIENT SERVICE• Strategic services advice and guidance e.g. nutritional standards, food policydevelopment, legislation, performance management, benchmarking, monitoring ofoperational standards, service development• Repairs and maintenance of kitchen equipment• Annual electrical servicing and PAT testing of equipment• Annual ventilation inspection, annual extraction inspection and cleaning of associatedequipment• Annual gas appliance screening and inspection• Annual fire safety equipment servicing• Dining room furniture repairs and replacement• Collection of cash157
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Services to Schools2012 - 2013Servi
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CONTACT NAMEPAGEManagement Support
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ADMISSIONS SERVICETEAM MANAGER:Val
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MONITORING AND EVALUATION:• Revie
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SERVICES OFFERED UNDER THE SLA:Leve
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All service users have access to a
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Face to Face -IAG interviews and Tr
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COMPLAINTS/DISPUTESIf a school is d
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COST OF SERVICES:Standard Placement
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EDUCATIONAL PSYCHOLOGY SERVICETEAM
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COST OF SERVICES:Charges are based
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EDUCATION SAFEGUARDING SERVICETEAM
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EST Support Packages:Band A establi
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COST OF SERVICES:As this service is
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Information, including details of f
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FINANCE SERVICETEAM MANAGER:David M
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• Production & Analysis of Benchm
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COMPLAINTS/DISPUTESIf an academy is
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ACADEMY RESPONSIBILITIES• The Aut
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• Training Needs AnalysisThe Heal
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contractors and members of the publ
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The audit will involve: -• Openin
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maintenance and construction contra
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ObjectivesBy the end of the course
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Back Care and Manual Handling of In
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Competence of professional Health a
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HUMAN RESOURCES ADVICETEAM MANAGER:
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COST OF SERVICES TRADED SERVICES ON
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SCHOOL ICT NETWORKHEAD OF SERVICE:T
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The Virtual Learning Environment (V
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School TypeCore Network ChargesNurs
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SCHOOL ICT SERVICES (EDIT)HEAD OF S
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• Use with supported administrati
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Response Time B where the problem i
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mind its importance and urgency rep
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In addition to the above EDit staff
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OCCUPATIONAL HEALTH ADVICETEAM MANA
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SpirometryAll employees exposed to
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SUNDERLAND CITY COUNCILOCCUPATIONAL
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MONITORING AND EVALUATION• Intern
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Services offered under the SLA to J
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estimates, National Standard Progre
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SUPPORT & INTERVENTION TEAMTEAM MAN
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• support the development of lead
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Monitoring of KS2 SATs administrati
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• Health check-SIP type visit and
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SCHOOLS LIBRARY SERVICETEAM MANAGER
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c) A selection of story bags for Fo
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COST OF SERVICES:The Schools Librar
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Advice and supportAdvice and suppor
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The Academy prospectus shall includ
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SERVICES OFFERED:Due to the nature
Page 106 and 107: Local Government Pension SchemeProd
Page 108 and 109: • The current software in operati
Page 110 and 111: • The SSC will monitor in conjunc
Page 112 and 113: COMPLAINTS/DISPUTES:If an academy i
Page 114 and 115: ‘clerking hour’ which includes
Page 116 and 117: COMPLAINTS/DISPUTESIf an academy is
Page 118 and 119: All beds are either chemically trea
Page 120 and 121: REFUSE AND RECYCLING SERVICE FOR AC
Page 122 and 123: • The Service benchmarks its char
Page 124 and 125: SERVICE DELIVERY MECHANISM:Access t
Page 126 and 127: SERVICE DELIVERY MECHANISM:Inspecti
Page 128 and 129: SECURITY SERVICES, CASH IN TRANSITT
Page 130 and 131: COMPLAINTS/DISPUTES:If an academy/s
Page 132 and 133: Energy Audits andSurveys• Monitor
Page 134 and 135: ACADEMY PREMISES - DUTY TO MANAGETE
Page 136 and 137: SERVICE STANDARDS, MONITORING & EVA
Page 138 and 139: • Management of Council Keyholdin
Page 140 and 141: BUILDING CLEANING SERVICETEAM MANAG
Page 142 and 143: equired (e.g. when sealing wooden f
Page 144 and 145: Investors in People• Building Cle
Page 146 and 147: BUILDING SERVICESTEAM MANAGER:Colin
Page 148 and 149: A telephone satisfaction survey is
Page 150 and 151: • Builders clean following altera
Page 152 and 153: Information derived as a result of
Page 154 and 155: The Building Cleaning Service will
Page 158 and 159: FOOD SERVICE PROVISION• Complianc
Page 160 and 161: • Absence monitoring and welfare
Page 162 and 163: COST OF SERVICES:Charges will be de
Page 164 and 165: BEHAVIOUR SUPPORT SERVICETEAM MANAG
Page 166 and 167: MONITORING AND EVALUATION:All aspec
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Services offered 2012/13 - Sunderland Learning Hub

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