Services offered 2012/13 - Sunderland Learning Hub

Anything not covered by the SLAs will be considered under the Additional Services/Non-Standard Request. Please contact us for more information if you are considering these and wewould be happy to discuss.If you require any further advice or would like to discuss the services offered please do nothesitate to contact the Team Tel : 56120101. SIMS SoftwareRecommended as needed by all schoolsIncludes:• Pupil and personnel databases• Electronic provision of documentation, with access via the intranet, internet and email• Assessment Manager, Performance Analysis, Profiles and Exams Organiser• Creation and distribution of standard aspects, templates and reports• Development of and assistance with target setting and monitoring of pupil performance• Assistance with examination entries and results analysis• Assistance with use for all statutory and regular non-statutory returns• Use of electronic session attendance• Use of SIMS Dinner Money• Use of Nova for timetabling, cover and parents meetings• Integration / interfacing of all SIMS modules• Integration / interfacing with central systems• Advice and assistance with Microsoft Word and Excel as used directly by SIMS• Advice and assistance with interfacing IEP Writer, Lesson Monitor and Bromcom with SIMS• Advice and assistance with interfacing other software with SIMS• Training at our centre, including documentation• General usage advice to minimise work, maintain accuracy, and meet deadlines• Advice and assistance on effective whole school use and workload distribution• Advice and support to expand use, to increase effectiveness, and reduce or minimiseworkload• Detailed assistance with operation• Troubleshooting• Application of and assistance with regular updates• Configuration• Maintenance• Support of the SIMS SQL database• Repair of dataExcludes SIMS annual maintenance charge, issues specific to networks, servers, hardware, andother software.Response Time A2. Administration Workstations for Secondary SchoolsRecommended as needed by secondary schoolsIncludes for hardware and software used for administration purposes anywhere in the school:• Direct and detailed support of individuals using their workstations for administrationanywhere on the school network, with shared desktop• Short training sessions over the network and phone for individual staff, especially to supportnew staff, assist occasional users, or give detailed explanation• Support of staff using the system remotely• Support of systems outside normal office hours to minimise downtime for schools• Backup and disaster recovery of SIMS servers *• Advice on and assistance with installation and maintenance of SAP65