Services offered 2012/13 - Sunderland Learning Hub

The Virtual Learning Environment (VLE) is key to support learningwithin schools, this is recognised and we intend to offer a choice of VLEsolutions during the year.Many of you like what the Council have provided in the past, many ofyou do not. This year we’re offering a range of options, why not come toone of our supplier days in the new year so you can compare andcontrast the best in the market, compare ideas with other heads and letthe council negotiate the best possible deal for you• Additional Hosting Services - You may need a central hosting option in our securedata centre to facilitate secure reliable access to your ICT systems. We can offerhosting arrangements. Please contact the team to discuss Tel: 5612010* Available to schools currently using the Sunderland Schools VLE.SERVICE DELIVERY MECHANISM:This service provides a high availability and secure connection from the Academy or Free Schoolinto the Sunderland Schools & Academy Network and the Sunderland City Council Network.Connection to the school is via a private leased dedicated circuit currently provided by BT,Sunderland City Council’s preferred supplier. The agreement with BT includes maintenance ofthe equipment associated with the leased circuit. The private circuit is dedicated and guaranteesdata traffic speeds of 10mb for Non Secondary and 100mb for Secondary. To understand thecapacity of dedicated circuit, it can be compared to having your very own four lane motorwayand you have all four lanes just for you no other traffic, no hold ups.When you sign up to the ‘School ICT Network’ your school becomes part of the secure city-widenetwork incorporating access to the School & Academy Wide Network and Sunderland CityCouncil Network. As part of this service level agreement - see ‘Core Network’ – further keyservices are enabled which are critical to your school processes, these include access to SAPFinances, SAP printing, the opportunity to use services provided by Sunderland City CouncilProperty Management team the Council these include the CCTV monitoring service and theopportunity to enable the School Boiler Management System.SERVICE STANDARDS & HOW PERFORMANCE WILL BE MEASURED:From January 2012 a new high speed 1GBps Internet Connection will be available for Schoolswhich will give much improved guaranteed bandwidth.Service standards are important and we aim to improve the standard and variety of servicesoffered to schools. During 2012 we will be continuing with Head teacher Focus Groups,workshops, investigating and reviewing technologies that give value to schools and continuallydeveloping the Education Support Roadmap.Network availability target is 99.5%, during the operating period from 8:00am to 5:30 pm,Monday to Friday. The network may be available (the connection into the school is working) butsome services may not be available (for example SAP).Target internet, intranet, e-mail, VLE availability is 99.5%, during the operating period from8:00am to 5:30pm. Monday to Friday. Other services may have lower availability ratesdepending upon other parties involved. (Separate SLA response times may apply).60