Services offered 2012/13 - Sunderland Learning Hub

The Building Cleaning Service will provide the service detailed in the Description of Serviceand subscribed to by the school in a professional and supportive manner to meet the needs ofthe school and the customers.Termination of SLAEither party may terminate this agreement on giving to the other three months notice inwriting. Where the terminating party fails to give the required notice they shall be liable to theother or the direct costs arising from such termination.ACADEMY/ SCHOOL RESPONSIBILITIES• Provision of:- Hot and cold water and electricity.- Soaps, paper towels and toilet rolls where required.- Adequate lockable storage areas for equipment and chemicals.• Mutual assistance with moving furniture wherever possible.• Adequate access to all areas to enable adequate time provision for carrying out theservice.COMPLAINTS/DISPUTESIf an academy/ school is dissatisfied with any aspect of the service it has received thecomplaints procedure at the back of this booklet should be followed. Every effort will be madeto resolve disputes quickly and effectively.Back to Contents154