Services offered 2012/13 - Sunderland Learning Hub

The Academy prospectus shall include details of the governing body's policy for pupils with SENand in particular shall include the information specified in Schedule 1 of the Education (SpecialEducational Needs) (Information) Regulations 1999 as amended or re-enacted from time totime. It shall also include details of the arrangements for the admission of disabled pupils; thesteps taken to prevent disabled pupils from being treated less favourably than other pupils; andthe facilities provided to assist access to the Academy by disabled pupils (disabled pupilsmeaning pupils who are disabled for the purposes of the Disability Discrimination Act 1995).AdmissionsThe Academy shall ensure that pupils with SEN are admitted on an equal basis with others inaccordance with its admissions policy.COMPLAINTS/DISPUTESIf an academy is dissatisfied with any aspect of the service it has received the complaintsprocedure at the back of this booklet should be followed. Every effort will be made to resolvedisputes quickly and effectively.Stage 1: - Informal(i) The relevant member of staff dealing with the area of work involved should becontacted to try to resolve the problem(ii) If the matter cannot be resolved satisfactorily the Service Manager should berequested to intervene.(iii) If the matter remains unresolved move to Stage 2.Stage 2 - Formal(i)(ii)Request a formal complaint form and complete and return to the ServiceManager.The complaint form is passed to the relevant Chief Officer for final resolution andarbitrationBack to Contents102