Services offered 2012/13 - Sunderland Learning Hub

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SECURITY SERVICES, CASH IN TRANSITTEAM MANAGER:Name: Barry FrostEmail: barry.frost@sunderland.gov.uk 561 2643FUNCTION OF THE TEAM:The Cash in Transit Section is committed to delivering a high quality service which will ensuresafe and secure the collection and deposit of monies from academies/schools.In order to do this we provide an expert, professional service, briefly consisting of; -.• A comprehensive cash collection service.• Secure banking service.TEAM BASE: Civic Centre room 2.72STAFF IN TEAM:Barry Frost Security Services Manager 5612643Stephen Eagling Assistant Security Services Manager 5612644David Sinclair Contracts Monitoring & Admin coordinator 5612630Malcolm Naylor Security Adviser Schools 5612645Steve Barnes CCTV Liaison Officer 5612646SERVICES OFFERED:• The collection and delivery (banking) of all cash and valuables• The delivery service of coin “change”SERVICE DELIVERY MECHANISM:Academies/schools will receive services appropriate to the nature of the request. Some serviceswill be delivered in line with a planned programme and schools will be aware in advance of theseareas. Where services are requested on an ad-hoc basis e.g. advice or emergency call-outsthen these will be delivered in line with the service standards specified. Time expended isdependant upon the nature and complexity of each individual taskCOST OF SERVICES:£11.55 per collection128
SERVICE STANDARDS & HOW GOOD PERFORMANCE WILL BE MEASURED:Security Services shall:• Manage the provision of the Comprehensive Security Services package detailed in thisService Level Agreement ensuring that the Services are provided with due diligence and in aprofessional manner.• Ensure compliance with all statutes, regulations, British Standards (or Europeanequivalents), Health and Safety Executive guidance notes and all other procedures relevantto health and safety.• To respond to any Reactive request As Soon As Possible but within 1 working day.• Operate as per the approved framework of systems and procedures contained within thefollowing; ISO 9001:2000BS 5797 (Remote Monitoring Stations) City Alarm & Emergency Centre - SSAIBNational Policing Improvement Agency - Crime Prevention StandardsSecure by Design StandardsAssociation of Public Service Excellence (Standards and Benchmarking)Home Office CCTV Codes of PracticeAssociation of Chief Police Officers (ACPO) Policies & GuidelinesMONITORING AND EVALUATION:Cash in transit Services will;• Manage the collection of monies taken within the school as detailed in the Service LevelAgreement ensuring that the Services are provided with due diligence and in a professionalmanner.• Ensure compliance with all statutes, regulations, British Standards (or Europeanequivalents), Health and Safety Executive guidance notes and all other procedures relevantto health and safety.• To complete a Security and Risk Assessment survey to tailor individual school requirements• To respond to any Reactive request As Soon As Possible but within 1 working day.• Operate as per the approved framework of systems and procedures contained within thefollowing;Security Services shall carry out regular checks to monitor the Services provided under thisAgreement.A customer satisfaction survey will be carried out on an annual basis.Should Security Services not provide the Services to the academy/school's satisfaction, it shallrespond to complaints within 24 hours of receipt.CUSTOMER RESPONSIBILITIES:The academy/school shall:• Permit Cash in Transit to have agreed access to school buildings at reasonable times.• Inform of incidents recording details as necessary• Appoint a staff member to be the point of contact.129
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Services to Schools2012 - 2013Servi
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CONTACT NAMEPAGEManagement Support
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ADMISSIONS SERVICETEAM MANAGER:Val
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MONITORING AND EVALUATION:• Revie
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SERVICES OFFERED UNDER THE SLA:Leve
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All service users have access to a
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Face to Face -IAG interviews and Tr
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COMPLAINTS/DISPUTESIf a school is d
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COST OF SERVICES:Standard Placement
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EDUCATIONAL PSYCHOLOGY SERVICETEAM
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COST OF SERVICES:Charges are based
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EDUCATION SAFEGUARDING SERVICETEAM
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EST Support Packages:Band A establi
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COST OF SERVICES:As this service is
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Information, including details of f
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FINANCE SERVICETEAM MANAGER:David M
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• Production & Analysis of Benchm
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COMPLAINTS/DISPUTESIf an academy is
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ACADEMY RESPONSIBILITIES• The Aut
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• Training Needs AnalysisThe Heal
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contractors and members of the publ
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The audit will involve: -• Openin
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maintenance and construction contra
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ObjectivesBy the end of the course
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Back Care and Manual Handling of In
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Competence of professional Health a
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HUMAN RESOURCES ADVICETEAM MANAGER:
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COST OF SERVICES TRADED SERVICES ON
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SCHOOL ICT NETWORKHEAD OF SERVICE:T
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The Virtual Learning Environment (V
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School TypeCore Network ChargesNurs
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SCHOOL ICT SERVICES (EDIT)HEAD OF S
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• Use with supported administrati
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Response Time B where the problem i
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mind its importance and urgency rep
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In addition to the above EDit staff
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OCCUPATIONAL HEALTH ADVICETEAM MANA
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SpirometryAll employees exposed to
Page 78 and 79: SUNDERLAND CITY COUNCILOCCUPATIONAL
Page 80 and 81: MONITORING AND EVALUATION• Intern
Page 82 and 83: Services offered under the SLA to J
Page 84 and 85: estimates, National Standard Progre
Page 86 and 87: SUPPORT & INTERVENTION TEAMTEAM MAN
Page 88 and 89: • support the development of lead
Page 90 and 91: Monitoring of KS2 SATs administrati
Page 92 and 93: • Health check-SIP type visit and
Page 94 and 95: SCHOOLS LIBRARY SERVICETEAM MANAGER
Page 96 and 97: c) A selection of story bags for Fo
Page 98 and 99: COST OF SERVICES:The Schools Librar
Page 100 and 101: Advice and supportAdvice and suppor
Page 102 and 103: The Academy prospectus shall includ
Page 104 and 105: SERVICES OFFERED:Due to the nature
Page 106 and 107: Local Government Pension SchemeProd
Page 108 and 109: • The current software in operati
Page 110 and 111: • The SSC will monitor in conjunc
Page 112 and 113: COMPLAINTS/DISPUTES:If an academy i
Page 114 and 115: ‘clerking hour’ which includes
Page 116 and 117: COMPLAINTS/DISPUTESIf an academy is
Page 118 and 119: All beds are either chemically trea
Page 120 and 121: REFUSE AND RECYCLING SERVICE FOR AC
Page 122 and 123: • The Service benchmarks its char
Page 124 and 125: SERVICE DELIVERY MECHANISM:Access t
Page 126 and 127: SERVICE DELIVERY MECHANISM:Inspecti
Page 130 and 131: COMPLAINTS/DISPUTES:If an academy/s
Page 132 and 133: Energy Audits andSurveys• Monitor
Page 134 and 135: ACADEMY PREMISES - DUTY TO MANAGETE
Page 136 and 137: SERVICE STANDARDS, MONITORING & EVA
Page 138 and 139: • Management of Council Keyholdin
Page 140 and 141: BUILDING CLEANING SERVICETEAM MANAG
Page 142 and 143: equired (e.g. when sealing wooden f
Page 144 and 145: Investors in People• Building Cle
Page 146 and 147: BUILDING SERVICESTEAM MANAGER:Colin
Page 148 and 149: A telephone satisfaction survey is
Page 150 and 151: • Builders clean following altera
Page 152 and 153: Information derived as a result of
Page 154 and 155: The Building Cleaning Service will
Page 156 and 157: ACADEMY / SCHOOL RESPONSIBILITIESTh
Page 158 and 159: FOOD SERVICE PROVISION• Complianc
Page 160 and 161: • Absence monitoring and welfare
Page 162 and 163: COST OF SERVICES:Charges will be de
Page 164 and 165: BEHAVIOUR SUPPORT SERVICETEAM MANAG
Page 166 and 167: MONITORING AND EVALUATION:All aspec
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Services offered 2012/13 - Sunderland Learning Hub

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