Services offered 2012/13 - Sunderland Learning Hub

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COMPLAINTS/DISPUTES:If an academy/school is dissatisfied with any aspect of the service it has received the complaintsprocedure at the back of this booklet should be followed. Every effort will be made to resolvedisputes quickly and effectively.Back to Contents130
ENERGY AND CARBON MANAGEMENT SERVICETEAM MANAGER:Andrew AtkinsonEmail:Andrew.atkinson@sunderland.gov.uk 0191 5612728FUNCTION OF THE TEAM:To minimise energy cost and consumption and ensure regulatory compliance with energy/carbonrelated legislation.To manage the Energy Supply ContractsTEAM BASE: Civic CentreSTAFF IN TEAM:Andrew Atkinson – Energy Conservation Team Leader – andrew.atkinson@sunderland.gov.uk - 01915612728Dave Cooper – Energy Technician Leader – dave.cooper@sunderland.gov.uk - 01915612649Lesley Cruikshanks – Energy Technician - Leader – lesley.cruikshanks@sunderland.gov.uk - 01915612639SERVICES OFFERED:PROPERTY SERVICESCHARGES FOR SLA WORKSService Includes Does not include• Time and temperature changes for • Parts failure.heating controls.• Re-positioning sensors.• Initial fault diagnosis• Monitor, adjust or advise on remedialactions.The above service is now provided byCity Services as of 01/09/11 but theenergy conservation team will continue tomonitor performance and cover costs forthe duration of this SLA.Management ofheating controlsEnergy targetingand monitoring• Monitor all gas, electricity and wateraccounts.• Analysis of half-hourly consumptionpatterns.• Bill validation and provision offeedback to head teachers andbuilding managers relating actualconsumption to targets.• Provide an online meter readingservice,• Claims for water leaks -10% of rebate chargedas fee.• Charges levied by utilitycompanies fordisconnections andinstalling new supplies.• Applications for reducedsurface area charges toNorthumbrian Water.131
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Services to Schools2012 - 2013Servi
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CONTACT NAMEPAGEManagement Support
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ADMISSIONS SERVICETEAM MANAGER:Val
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MONITORING AND EVALUATION:• Revie
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SERVICES OFFERED UNDER THE SLA:Leve
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All service users have access to a
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Face to Face -IAG interviews and Tr
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COMPLAINTS/DISPUTESIf a school is d
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COST OF SERVICES:Standard Placement
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EDUCATIONAL PSYCHOLOGY SERVICETEAM
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COST OF SERVICES:Charges are based
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EDUCATION SAFEGUARDING SERVICETEAM
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EST Support Packages:Band A establi
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COST OF SERVICES:As this service is
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Information, including details of f
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FINANCE SERVICETEAM MANAGER:David M
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• Production & Analysis of Benchm
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COMPLAINTS/DISPUTESIf an academy is
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ACADEMY RESPONSIBILITIES• The Aut
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• Training Needs AnalysisThe Heal
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contractors and members of the publ
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The audit will involve: -• Openin
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maintenance and construction contra
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ObjectivesBy the end of the course
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Back Care and Manual Handling of In
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Competence of professional Health a
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HUMAN RESOURCES ADVICETEAM MANAGER:
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COST OF SERVICES TRADED SERVICES ON
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SCHOOL ICT NETWORKHEAD OF SERVICE:T
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The Virtual Learning Environment (V
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School TypeCore Network ChargesNurs
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SCHOOL ICT SERVICES (EDIT)HEAD OF S
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• Use with supported administrati
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Response Time B where the problem i
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mind its importance and urgency rep
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In addition to the above EDit staff
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OCCUPATIONAL HEALTH ADVICETEAM MANA
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SpirometryAll employees exposed to
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SUNDERLAND CITY COUNCILOCCUPATIONAL
Page 80 and 81: MONITORING AND EVALUATION• Intern
Page 82 and 83: Services offered under the SLA to J
Page 84 and 85: estimates, National Standard Progre
Page 86 and 87: SUPPORT & INTERVENTION TEAMTEAM MAN
Page 88 and 89: • support the development of lead
Page 90 and 91: Monitoring of KS2 SATs administrati
Page 92 and 93: • Health check-SIP type visit and
Page 94 and 95: SCHOOLS LIBRARY SERVICETEAM MANAGER
Page 96 and 97: c) A selection of story bags for Fo
Page 98 and 99: COST OF SERVICES:The Schools Librar
Page 100 and 101: Advice and supportAdvice and suppor
Page 102 and 103: The Academy prospectus shall includ
Page 104 and 105: SERVICES OFFERED:Due to the nature
Page 106 and 107: Local Government Pension SchemeProd
Page 108 and 109: • The current software in operati
Page 110 and 111: • The SSC will monitor in conjunc
Page 112 and 113: COMPLAINTS/DISPUTES:If an academy i
Page 114 and 115: ‘clerking hour’ which includes
Page 116 and 117: COMPLAINTS/DISPUTESIf an academy is
Page 118 and 119: All beds are either chemically trea
Page 120 and 121: REFUSE AND RECYCLING SERVICE FOR AC
Page 122 and 123: • The Service benchmarks its char
Page 124 and 125: SERVICE DELIVERY MECHANISM:Access t
Page 126 and 127: SERVICE DELIVERY MECHANISM:Inspecti
Page 128 and 129: SECURITY SERVICES, CASH IN TRANSITT
Page 132 and 133: Energy Audits andSurveys• Monitor
Page 134 and 135: ACADEMY PREMISES - DUTY TO MANAGETE
Page 136 and 137: SERVICE STANDARDS, MONITORING & EVA
Page 138 and 139: • Management of Council Keyholdin
Page 140 and 141: BUILDING CLEANING SERVICETEAM MANAG
Page 142 and 143: equired (e.g. when sealing wooden f
Page 144 and 145: Investors in People• Building Cle
Page 146 and 147: BUILDING SERVICESTEAM MANAGER:Colin
Page 148 and 149: A telephone satisfaction survey is
Page 150 and 151: • Builders clean following altera
Page 152 and 153: Information derived as a result of
Page 154 and 155: The Building Cleaning Service will
Page 156 and 157: ACADEMY / SCHOOL RESPONSIBILITIESTh
Page 158 and 159: FOOD SERVICE PROVISION• Complianc
Page 160 and 161: • Absence monitoring and welfare
Page 162 and 163: COST OF SERVICES:Charges will be de
Page 164 and 165: BEHAVIOUR SUPPORT SERVICETEAM MANAG
Page 166 and 167: MONITORING AND EVALUATION:All aspec
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Services offered 2012/13 - Sunderland Learning Hub

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