Services offered 2012/13 - Sunderland Learning Hub

• Assistance with peripherals such as printers• Site visits if needed• Supply software via Microsoft Academic Select• Supply of parts at cost (except consumables)• Work on the administration server directly relating to SIMS• We will work on all office workstations, together with staff that use these.EDit labour charges are included, but software and parts are extra.Excludes detailed support of servers (except directly relating to SIMS), building cabling, andnetwork infrastructure, curriculum workstations, SIMS and other software.Response Time A for usage and assistance over the phone and network.Response Time B otherwise.* A suitable network connection to the SIMS server/s is required4. Classroom ICT Support (Curriculum Workstations)Recommended as needed by all schools except secondary schoolsIncludes for hardware and software used for curriculum purposes:• General advice• Specification and advice on hardware, e.g. PCs and printers, for classroom use• PC imaging services – installing an agreed setup on sets of PCs• Demonstration of example systems• Troubleshooting of problems with individual items of hardware, and software runningthereon• Installation, e.g. of software on suitable new or refurbished hardware, or of printers• Assistance with whiteboards and their software• Assistance with and advice on projector maintenance• Hardware/Software Upgrades• Hardware/Software Configuration• Hardware/Software Maintenance• General use of Microsoft Office and other software• Access to the VLE for secure file transfer• Use of email and internet• Hardware troubleshooting and repair• Software troubleshooting, reinstallation and repair• Provision of anti virus measures *• Security advice• Basic safety advice• Physical security advice• Assistance with peripherals such as printers• Supply software via Microsoft Academic Select **• Supply of parts at cost (except consumables)• Sourcing of suitable refurbished equipment, at low cost, particularly to assist with pupil :computer ratios• Support of any suitable classroom workstation for admin use, and of staff who use these,subject to available connectivity• Support SIMS in the classroomEDit labour charges are included, but software and hardware parts are extra.Site visits are included if and as needed.Heavy or bulky equipment may need to be attended to on site.Excludes servers, building cabling, network infrastructure, administration workstations.Response Time C where the equipment is dealt with off site.67