Services offered 2012/13 - Sunderland Learning Hub

• The Service benchmarks its charges against those provided by other organisations toensure services provided comparative value for money.• Alternately the Area managers can be contacted directly and if the school is still dissatisfied,the assistant Head of Service.SCHOOL RESPONSIBILITIESThe School shall:• Provide access during a normal working day - Monday to Friday, 7:30am to 4.30pm butcollections will only take place outside of the notified school opening, break times andclosing periods to ensure the safety of children and pedestrians.• By agreement allow access outside of normal working hours to carry out any additionalrequired collection services.• Give reasonable notice for requested change of collection days due to schools events.• Provide refuse storage points with vehicular access and use correct number of refusestorage bins as required and agreed for storage of waste and recycling.COMPLAINTS/DISPUTESIf a school is dissatisfied with any aspect of the service it has received the complaintsprocedure at the back of this booklet should be followed. For service quality issues pleasecontact Colin Curtis – Assistant Head of Streetscene on 0191 5614525. Every effort will bemade to resolve disputes quickly and effectively.Back to Contents122