Services offered 2012/13 - Sunderland Learning Hub

EST Support Packages:Band A establishments have the opportunity to purchase a support package dependant on theirneeds: The above training can also be purchased alongside any package. E.g. Bronze SupportPackage + Safeguarding the Welfare of Children Session.Bronze:This includes access to our EST VLE website and all documentation contained as well as accessto our telephone support.£1000 per academic yearSilver:This includes a Safeguarding Awareness session, a Safer Working Practices session, access toour Termly Briefing session (6 per year), access to our EST VLE website and all documentation,our EST Newsletters (one per term) and access to our telephone support.£2000 per academic yearGold:This includes a Safeguarding Awareness session, a Safer Working Practices session, a SaferRecruitment session, access to our Termly Briefing session (6 per year), a Safeguarding Auditvisit & follow up (if necessary), access to our EST VLE website and all documentation, our ESTNewsletters (one per term) and access to our telephone support.£4000 per academic yearCOMPLAINTS/DISPUTESIf an academy is dissatisfied with any aspect of the service it has received the complaintsprocedure at the back of this booklet should be followed. Every effort will be made to resolvedisputes quickly and effectively.Back to Contents26