Services offered 2012/13 - Sunderland Learning Hub

More documents

Recommendations

Info

• Absence monitoring and welfare visits• Maternity Provision• Staff Appraisal• Payroll/additional hours payment• Recruitment and Equal Opportunities monitoring• Employment Statistics provisionOTHER SERVICESLight equipment -Community Services will accept responsibility for provision of light equipment(crockery, cutlery, glassware, kitchen utensils, cleaning materials, paper goods) to cateringservices. Maintenance of cash registers/cashless systems in secondary schools.Hygiene – Community Services will clean areas to agreed schedules as outlined in theSpecification and adhere to legislative requirements.Telephone – Community Services will accept responsibility for payment of school kitchen /servery telephones.Marketing – Community Services will be responsible for marketing of school meals to improvethe take up of free and paid meals. Encourage the promotion of educational, nutritional andhealthy eating messages to pupils of all ages. As well as foster partnerships with industrynetworks and the Local Authority Caterers Association.Health and Safety – Community Services will comply with food safety and health and safetyregulations in the provision of the service.Waste materials – Community Services will accept responsibility for the provision of containers(and their cleanliness) and charges relating to the removal from the premises of wastecontainers receiving the waste from the catering operation. Additionally arrange the regulardisposal of food waste and waste oil.Insurance – Community Services will ensure adequate insurance cover for Employee andPublic Liability.Payments – Community Services will provide the academy/ school with auditable claims for theprovision of the school meals service.QUALITY OF SERVICETo ensure a quality delivery of consistent standards the school meals service operates aninternal quality management system which constantly inspects all processes.This enables us to provide a high quality service based on evaluation of trends which highlightwhere improvements to the services can be madeRobust quality assurance systems and procedures are maintained to ensure consistency acrossall sites.Information derived as a result of consultation exercises is also extremely beneficial and isevaluated along with the above to ensure services are streamlined to customer requirements.This, together with other trend information, is collated and will be presented in an annualperformance report.160
A performance inspection visit will be carried out relating to:• Hygiene• Health and Safety• Food Production• Service Delivery• Menu planningA summary of the performance of the service will be provided to academies/ schools followingthe visits.Assistance will be given to customers with regard to queries, requests for advice and complaints.Processing of customer concerns liaising with the provider to ensure satisfactory correctionaction.BENCHMARKING OF SERVICESThe School Meals Services are actively involved in Benchmarking through the Association forPublic Service Excellence and has been short listed as Best Performer in Education Catering 2years running. In partnership will all relevant agencies, advice relating to operational services isavailable for all academies/ schools as outlined below:• Food Hygiene (England) 2006 regulations• Health and Safety at Work Act 1974• GM Foods and labelling• Beef and BSE• Nutritional analysis of recipes• Special dietary requirements liaison• Service delivery in academy/ schools• Catering equipment and furniture• Liaison with service providerProvision of information and delivery of new projects to include:• Health and Safety at Work Act 1974• Food Hygiene (England) 2006• Nutrition• Menu Provision• Special Diets• Food Specification• Training and Recruitment of Staff• Transportation of Meals• Planning and provision of school kitchens and dining centres• Initiation and contribution to service development initiatives driven by corporate ormember policies for City Services in partnership with academies/ schools and otherservice providersSERVICE DELIVERY MECHANISM:Prioritised visits by Catering Services Management to ensure consistent quality serviceprovision.A minimum of one inspection visit each year based on the Quality Management System.161
Page 1 and 2:
Services to Schools2012 - 2013Servi
Page 3 and 4:
CONTACT NAMEPAGEManagement Support
Page 5 and 6:
ADMISSIONS SERVICETEAM MANAGER:Val
Page 7 and 8:
MONITORING AND EVALUATION:• Revie
Page 9 and 10:
SERVICES OFFERED UNDER THE SLA:Leve
Page 11:
All service users have access to a
Page 14 and 15:
Face to Face -IAG interviews and Tr
Page 16 and 17:
COMPLAINTS/DISPUTESIf a school is d
Page 18 and 19:
COST OF SERVICES:Standard Placement
Page 20 and 21:
EDUCATIONAL PSYCHOLOGY SERVICETEAM
Page 22 and 23:
COST OF SERVICES:Charges are based
Page 24 and 25:
EDUCATION SAFEGUARDING SERVICETEAM
Page 26 and 27:
EST Support Packages:Band A establi
Page 28 and 29:
COST OF SERVICES:As this service is
Page 30 and 31:
Information, including details of f
Page 32 and 33:
FINANCE SERVICETEAM MANAGER:David M
Page 34 and 35:
• Production & Analysis of Benchm
Page 36 and 37:
COMPLAINTS/DISPUTESIf an academy is
Page 38 and 39:
ACADEMY RESPONSIBILITIES• The Aut
Page 40 and 41:
• Training Needs AnalysisThe Heal
Page 42 and 43:
contractors and members of the publ
Page 44 and 45:
The audit will involve: -• Openin
Page 46 and 47:
maintenance and construction contra
Page 48 and 49:
ObjectivesBy the end of the course
Page 50 and 51:
Back Care and Manual Handling of In
Page 52 and 53:
Competence of professional Health a
Page 54 and 55:
HUMAN RESOURCES ADVICETEAM MANAGER:
Page 56 and 57:
COST OF SERVICES TRADED SERVICES ON
Page 58 and 59:
SCHOOL ICT NETWORKHEAD OF SERVICE:T
Page 60 and 61:
The Virtual Learning Environment (V
Page 62 and 63:
School TypeCore Network ChargesNurs
Page 64 and 65:
SCHOOL ICT SERVICES (EDIT)HEAD OF S
Page 66 and 67:
• Use with supported administrati
Page 68 and 69:
Response Time B where the problem i
Page 70 and 71:
mind its importance and urgency rep
Page 72 and 73:
In addition to the above EDit staff
Page 74 and 75:
OCCUPATIONAL HEALTH ADVICETEAM MANA
Page 76 and 77:
SpirometryAll employees exposed to
Page 78 and 79:
SUNDERLAND CITY COUNCILOCCUPATIONAL
Page 80 and 81:
MONITORING AND EVALUATION• Intern
Page 82 and 83:
Services offered under the SLA to J
Page 84 and 85:
estimates, National Standard Progre
Page 86 and 87:
SUPPORT & INTERVENTION TEAMTEAM MAN
Page 88 and 89:
• support the development of lead
Page 90 and 91:
Monitoring of KS2 SATs administrati
Page 92 and 93:
• Health check-SIP type visit and
Page 94 and 95:
SCHOOLS LIBRARY SERVICETEAM MANAGER
Page 96 and 97:
c) A selection of story bags for Fo
Page 98 and 99:
COST OF SERVICES:The Schools Librar
Page 100 and 101:
Advice and supportAdvice and suppor
Page 102 and 103:
The Academy prospectus shall includ
Page 104 and 105:
SERVICES OFFERED:Due to the nature
Page 106 and 107:
Local Government Pension SchemeProd
Page 108 and 109:
• The current software in operati
Page 110 and 111: • The SSC will monitor in conjunc
Page 112 and 113: COMPLAINTS/DISPUTES:If an academy i
Page 114 and 115: ‘clerking hour’ which includes
Page 116 and 117: COMPLAINTS/DISPUTESIf an academy is
Page 118 and 119: All beds are either chemically trea
Page 120 and 121: REFUSE AND RECYCLING SERVICE FOR AC
Page 122 and 123: • The Service benchmarks its char
Page 124 and 125: SERVICE DELIVERY MECHANISM:Access t
Page 126 and 127: SERVICE DELIVERY MECHANISM:Inspecti
Page 128 and 129: SECURITY SERVICES, CASH IN TRANSITT
Page 130 and 131: COMPLAINTS/DISPUTES:If an academy/s
Page 132 and 133: Energy Audits andSurveys• Monitor
Page 134 and 135: ACADEMY PREMISES - DUTY TO MANAGETE
Page 136 and 137: SERVICE STANDARDS, MONITORING & EVA
Page 138 and 139: • Management of Council Keyholdin
Page 140 and 141: BUILDING CLEANING SERVICETEAM MANAG
Page 142 and 143: equired (e.g. when sealing wooden f
Page 144 and 145: Investors in People• Building Cle
Page 146 and 147: BUILDING SERVICESTEAM MANAGER:Colin
Page 148 and 149: A telephone satisfaction survey is
Page 150 and 151: • Builders clean following altera
Page 152 and 153: Information derived as a result of
Page 154 and 155: The Building Cleaning Service will
Page 156 and 157: ACADEMY / SCHOOL RESPONSIBILITIESTh
Page 158 and 159: FOOD SERVICE PROVISION• Complianc
Page 162 and 163: COST OF SERVICES:Charges will be de
Page 164 and 165: BEHAVIOUR SUPPORT SERVICETEAM MANAG
Page 166 and 167: MONITORING AND EVALUATION:All aspec
show all

Services offered 2012/13 - Sunderland Learning Hub

Create successful ePaper yourself

Delete template?

Save as template?