Services offered 2012/13 - Sunderland Learning Hub

COST OF SERVICES:From April 2012 / March 2013Refuse ContainerAnnual cost of refusecontainer hire (£)Annual cost for a weeklyrefuse collection (£)240 litre 36.32 91.61360 litre 58.93 120.46770 litre 86.61 198.241100 litre 98.48 223.47Charges for bulky waste collections will be provided on requestSERVICE STANDARDS & HOW GOOD PERFORMANCE WILL BE MEASURED:The Refuse and Recycling Service shall:• Ensure that all work is carried out to the required quality levels by appropriately qualified,trained and experienced staff.• Ensure compliance with all statutes, regulations, British Standards (or Europeanequivalents), Health and Safety Executive guidance notes and all other procedures relevantto health and safety and the provision of the services.• Ensure that all operatives using equipment are fully inducted and trained before providingthe Services.• Ensure that operatives wear the appropriate protective clothing at all times.• That all operatives adhere to the procedures, risk assessments and safe working practicesidentified in the employee hand book issued to all refuse and recycling staff.• Charge in line only with the published schedule above, or based upon a fair, transparentand competitive estimate for any additional non standard work requested.• As part of the Best Value framework all charges will be continuously reviewed andbenchmarked against comparative service providers.• The Refuse and Recycling Service team will clean up any spillages caused by them duringthe collection operation and return to the school to service any missed container within 24hours of it being reported.• Work by gaining access to the school only to the agreed times set down by the school.• Comply with any speed limit, notice or any other health and safety rules in place at theschool.MONITORING AND EVALUATION• The Area Refuse and Recycling Manager will ensure all service requests and complaintsare investigted responded to within 5 working days• The Area Refuse and Recycling Manger or his Assistant manager will carry out monthlyservice quality evaluations of each refuse and recycling team recording the outcome todetermine whether, advise, re- training, remedial action or no action is required to ensurehigh quality standards of service is maintained.• The Streetscene Contracts and Compliance Team monitor performance of each refuse areateam, assessing and reporting on a range of performance indicators.• The Streetscene Contracts and Compliance Team also carry out checking and observationof teams in the work place to ensure compliance with standards of quality and health andsafety.121