Services offered 2012/13 - Sunderland Learning Hub

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FOOD SERVICE PROVISION• Compliance with new government standards in relation to nutrition• Provide to academies/ schools a catering service for both free and paid meals during theagreement period, subject to the terms and conditions laid down within the specification• Costs of service are negotiated individually with academies/ schools• Other catering services can be arranged and would be subject to separate negotiations,per event/occasion• Agreement periods and notice conditions will be as detailed within the specificationdocumentMENU PROVISIONThe following meals service will be provided as requested by the individual school:• Compliance with new government standards in relation to nutrition.• Nursery, Primary and Special Schools – A three choice menu incorporating a non-meatchoice. A choice of protein, carbohydrate, vegetables, sauce accompaniments anddessert shall be available for all customers taking the meal throughout the lunchtimeperiod.• Secondary – Multi choice cash cafeteria service incorporating two course traditionalmeals as well as snacks, sandwiches, salads, drinks. The majority of items of the menushall be available to customers throughout the lunchtime period. These meals will besold based on a cash cafeteria tariff.• By request, meals can be provided for customers requiring special dietary needs, uponreceipt of a letter from a doctor or dietician. Additionally, any specialised catering needs,i.e. ethnic requirements can be provided. All meals will conform to the government’sschool meals regulations, statutory regulations, guidance advice and Sunderland CityCouncil’s minimum nutritional standards and healthy eating policies.• Catering services can be available to accommodate before or after school clubs• Continuous review of menus together with nutritional analysis to ensure compliance withGovernment regulations.FOOD PURCHASING• All food will be sourced from reputable suppliers with premises and transport that complywith the Food Hygiene (England) 2006 Regulations, School Meals Specification and arecompetitively priced. Where possible procurement of products which have been locallysourced will be used (also consideration to Fair Trade goods).• Contingency arrangements for non-delivery of supplies will be in place i.e. bad weather,breakdown of transport.• Communication with suppliers will be undertaken to address urgent issues, such as GMFoods, Dioxin Warnings and BSE.PROVISION OF TRAINING• Provision of new training qualification – Foundation Certificate in Nutrition• Induction of staff prior to employment will be provided, ensuring they receive Health andSafety information and training in accordance with the Health and Safety at Work Act1974 and Management Regulations and most notably:- Provision of new Employee Responsibility- Kitchen Safety- Use of Equipment- First Aid- Gas- Electricity- Accident Reporting- Fire- Storage- Control of Substances Hazardous to Health (COSHH)158
- Manual Handling- Emergency Procedures• Additionally, written or verbal instruction will be provided for food handlers prior toemployment in accordance with the Food Hygiene (England) 2006 Regulations in theessentials of food hygiene covering:- Hazard Analysis and critical control point / Assured Safe Catering- Personal hygiene- Protective clothing- Action to be taken regarding skin, nose, throat infections, stomach or boweltrouble or infected wounds- Cuts and sores- Smoking- Incident spotting- Food preparation- Temperature Control- Cross contamination- Cleaning processes- Storage of goods• The above only refers to induction, additionally, ongoing training relating to Health andSafety matters will be provided.• The provision of suitably qualified personnel and ongoing training will be provided toensure that the following areas are operated within the law:- Provision of new Management of catering procedures and establishment of anoperational manual and recording system to demonstrate due diligence which isevaluated and revised on a regular basis (Community and Cultural Servicescurrently has ISO 9001:2000 accreditation).- All operatives will have received Nutrition training, (Level one foundationcertificate in Nutrition).- Provision of a Hazard Analysis System.- Management of supply, delivery, storage and production of food.- Management of cleaning of equipment and premises.• Major Incident Response - Community Services will act as the City Council Agent indelivery of relevant services provided within the academy/ school should a major Incidentoccur and regularly undertake risk assessments.RECRUITMENTCommunity Services will:• Advertise and interview staff in compliance with current legislation i.e. EqualOpportunities and Disability Legislation.• Carry out pre-employment checks including medical clearance appropriate for foodhandlers and appropriate checks with the Criminal Records Bureau.• Provide a “pool” of appropriately qualified and trained staff to cover for absenteeism andtraining needs.PERSONNEL ISSUESThese services will be provided in accordance with Community Services rules and proceduresas well as current legislation:• Counselling• Grievance Procedures• Termination of Employment159
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Services to Schools2012 - 2013Servi
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CONTACT NAMEPAGEManagement Support
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ADMISSIONS SERVICETEAM MANAGER:Val
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MONITORING AND EVALUATION:• Revie
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SERVICES OFFERED UNDER THE SLA:Leve
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All service users have access to a
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Face to Face -IAG interviews and Tr
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COMPLAINTS/DISPUTESIf a school is d
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COST OF SERVICES:Standard Placement
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EDUCATIONAL PSYCHOLOGY SERVICETEAM
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COST OF SERVICES:Charges are based
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EDUCATION SAFEGUARDING SERVICETEAM
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EST Support Packages:Band A establi
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COST OF SERVICES:As this service is
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Information, including details of f
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FINANCE SERVICETEAM MANAGER:David M
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• Production & Analysis of Benchm
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COMPLAINTS/DISPUTESIf an academy is
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ACADEMY RESPONSIBILITIES• The Aut
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• Training Needs AnalysisThe Heal
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contractors and members of the publ
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The audit will involve: -• Openin
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maintenance and construction contra
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ObjectivesBy the end of the course
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Back Care and Manual Handling of In
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Competence of professional Health a
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HUMAN RESOURCES ADVICETEAM MANAGER:
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COST OF SERVICES TRADED SERVICES ON
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SCHOOL ICT NETWORKHEAD OF SERVICE:T
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The Virtual Learning Environment (V
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School TypeCore Network ChargesNurs
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SCHOOL ICT SERVICES (EDIT)HEAD OF S
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• Use with supported administrati
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Response Time B where the problem i
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mind its importance and urgency rep
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In addition to the above EDit staff
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OCCUPATIONAL HEALTH ADVICETEAM MANA
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SpirometryAll employees exposed to
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SUNDERLAND CITY COUNCILOCCUPATIONAL
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MONITORING AND EVALUATION• Intern
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Services offered under the SLA to J
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estimates, National Standard Progre
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SUPPORT & INTERVENTION TEAMTEAM MAN
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• support the development of lead
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Monitoring of KS2 SATs administrati
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• Health check-SIP type visit and
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SCHOOLS LIBRARY SERVICETEAM MANAGER
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c) A selection of story bags for Fo
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COST OF SERVICES:The Schools Librar
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Advice and supportAdvice and suppor
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The Academy prospectus shall includ
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SERVICES OFFERED:Due to the nature
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Local Government Pension SchemeProd
Page 108 and 109: • The current software in operati
Page 110 and 111: • The SSC will monitor in conjunc
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Page 114 and 115: ‘clerking hour’ which includes
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Page 118 and 119: All beds are either chemically trea
Page 120 and 121: REFUSE AND RECYCLING SERVICE FOR AC
Page 122 and 123: • The Service benchmarks its char
Page 124 and 125: SERVICE DELIVERY MECHANISM:Access t
Page 126 and 127: SERVICE DELIVERY MECHANISM:Inspecti
Page 128 and 129: SECURITY SERVICES, CASH IN TRANSITT
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Page 132 and 133: Energy Audits andSurveys• Monitor
Page 134 and 135: ACADEMY PREMISES - DUTY TO MANAGETE
Page 136 and 137: SERVICE STANDARDS, MONITORING & EVA
Page 138 and 139: • Management of Council Keyholdin
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Page 144 and 145: Investors in People• Building Cle
Page 146 and 147: BUILDING SERVICESTEAM MANAGER:Colin
Page 148 and 149: A telephone satisfaction survey is
Page 150 and 151: • Builders clean following altera
Page 152 and 153: Information derived as a result of
Page 154 and 155: The Building Cleaning Service will
Page 156 and 157: ACADEMY / SCHOOL RESPONSIBILITIESTh
Page 160 and 161: • Absence monitoring and welfare
Page 162 and 163: COST OF SERVICES:Charges will be de
Page 164 and 165: BEHAVIOUR SUPPORT SERVICETEAM MANAG
Page 166 and 167: MONITORING AND EVALUATION:All aspec
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Services offered 2012/13 - Sunderland Learning Hub

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