Services offered 2012/13 - Sunderland Learning Hub

MONITORING AND EVALUATION:All aspects of Tier 1 support undertaken is then followed up with satisfaction questionnaires.The feedback will then be collated and fed back to the AEN Management Committee.Longitudinal tracking of individual pupils accessing any AEN service is reported on an annualbasis, for pupils returning to the systemCUSTOMER RESPONSIBILITIES:Schools’ responsibilityThe member of staff from the child’s home school is responsible for:• Making a referral to the CAF and completion of Passport• Ensuring that the pupil is supported with the advice given in the action plan/reports• To maintain contact with the team• To inform the service if the pupil is absent on the day of appointment, or sooner if thepupil has a longer term absence.• To provide suitable accommodation for individual/group work/parent meetingsundertaken in the school.COMPLAINTS/DISPUTES:If an academy is dissatisfied with any aspect of the service it has received the complaintsprocedure at the back of this booklet should be followed. Every effort will be made to resolvedisputes quickly and effectively.Back to contents