Services offered 2012/13 - Sunderland Learning Hub

Traded Services to Academies and FreeSchools Directory 2012/2013The directory sets out the services offered by various directorates of the council.The directory is also produced in electronic form for access at the following link: -www.sunderlandschools.org/govdocs/services/Services OfferedFull details of each service are given, including the standards that can be expected and thecriteria against which each service will be measured. Also detailed are the responsibilitieswhich the customers must undertake to ensure that services are delivered to them efficientlyand effectively.When considering the purchase of services, customers may want to consider the following inrelation to the services offered by the Council:• In most cases the level of service which best suits their needs can be chosen - reflectedin the charging schedule• Experienced staff who have extensive knowledge of Sunderland deliver the services andfor many services a named officer and office based contact is given to individualcustomers• An established network of contacts between services and departments ensures thatcustomers receive high quality and complementary services• Most services are offered on a one year basis, for those where a longer term is offeredthe details are included within the specifications of the individual serviceAction requiredPlease return the relevant documentation for each service to be purchased from the CouncilRelevant charges will be recouped by the method shown for each service.2