Services offered 2012/13 - Sunderland Learning Hub

• Health check-SIP type visit and report £650• School review-whole school , two days, two/three officers £2,000/3,000• SEN non statutory support at £500 per day• Headteacher performance management £500 per dayTable 2: Fees and charges for additional services with reductions for Academies buyinginto the full SLACourses and Conferences Full day Half day TwilightAcademies buying into the SLA £100 £50 £25Academies not buying into the SLA£300 £150 £75Network Meetings Full day Half day TwilightAcademies buying into the SLA £80 £40 £20Academies not buying into the SLA £160 £80 £40Consultancy rates Full day Half day TwilightAcademies buying into the SLA£400 £200 £100Academies not buying into the SLA£650 £325 £160SERVICE STANDARDS & HOW GOOD PERFORMANCE WILL BE MEASURED:Performance Indicators• Phone calls returned within 2 days.• Complaints dealt with in 1 week.• No course evaluation total to be below 3 – satisfactory• Reports produced within 2 weeksMONITORING AND EVALUATIONMonitoring and evaluation of qualityThe School Improvement Service is committed to providing a high quality service at all times. Inaddition to an end of course evaluation form that may be completed any additional feedbackfrom you would be welcomed. Such feedback will be passed to the relevant team manager foruse in team and line management meetings.• The CPD Directory is compiled with the help of a representative range of school staff• All in-service training is evaluated against forms completed by attendees.• Level of buy-back is evidence of satisfaction.• Annual evaluation by school in-service co-ordinators to ascertain satisfaction levels.If we are unable to provide a particular service directly then we will endeavour to procure theservice on your behalf.92