Services offered 2012/13 - Sunderland Learning Hub

COST OF SERVICES:The cost of the service is based on the Published Admission Number (PAN). The following tablegives exemplars of charges for different PANs. Please contact the admissions team for a quotefor PANs not shown:PAN Charge20 £70725 £83430 £96140 £1,21445 £1,34150 £1,46860 £1,72170 £1,97590 £2,482106 £2,888120 £3,043165 £4,184180 £4,564210 £5,325225 £5,705SERVICE STANDARDS & HOW GOOD PERFORMANCE WILL BE MEASURED:In line with the City Council's standards:• All correspondence will be dealt with within 10 working days• Phone calls will be answered within 10 ringsGood performance is demonstrated when:• The Team is providing a consistently responsive service for individuals andacademies/schools;• Information provided to parents and academies/schools is timely, clear, understandableand compliant;• Admissions criteria for oversubscription are applied accurately and efficiently;• The admissions arrangements will be carried out within published timescales and parentsinformed of the outcome of their applications on the relevant national offer day for eachsector• Appeals are dealt with quickly and equitably to enable all pupils to be inducted as soonas possible following appeal;• Academies/schools and admission authorities are consulted regularly on admissionarrangements;• Co-ordinated arrangements are agreed and operational for the admission of pupils withSEN, vulnerable pupils and ‘looked after’ children.All service users have access to a professional admissions service in which team members havea wide range of relevant experience, knowledge and skills enabling them to deliver a high qualityservice.6