Services offered 2012/13 - Sunderland Learning Hub

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BUILDING SERVICESTEAM MANAGER:Colin Ranson Assistant Head of Community Services 0191 5614642FUNCTION OF THE TEAM:The primary aim of the service is to provide• A comprehensive surveying, repairs and maintenance service to academy/ school facilities• Undertake feasibility surveys and design and inspection for adaptations, alterations andextensions• On a main contractor basis undertake adaptations, alterations, extensions and day to dayrepairsTEAM BASE: South Hylton HouseSERVICES OFFERED UNDER THE SLA:• Inspect, survey, advice and project manage all building, electrical, heating and mechanicalworks• Inspect, survey, design and prepare schemes / project design and specifications• Contract management relating to all property related functions• Management of servicing contracts• Management of small works schemes / contracts• Management of day to day repairs• Kitchen / servery inspectionsOn a main contractor basis to undertake general building works :• 24 Hour, 365 days per year emergency call out• Day to day repairs and maintenance⇒ General building works⇒ Plumbing and heating⇒ Painting and glazing⇒ Electrical works• Annual / periodic servicing⇒ Boilers⇒ M & J heaters⇒ Kitchen equipment⇒ Gas safety checks⇒ Intruder alarms⇒ Fire alarms⇒ Emergency lighting⇒ Electricity at Work testing⇒ PAT testing⇒ Lifts⇒ Fire Fighting Equipment⇒ Auto Doors⇒ Air Con146
• Adaptations and minor works and new build⇒ Estimating and surveying⇒ Install, commission and maintain all commercial plumbing, gas heating plant andequipment⇒ Install, test, certificate and maintain all electrical installationsCharges either reflect guidance based upon the National Schedule of Rates or upon an estimateprovided for the task undertaken.As part of the Best Value framework all charges will be continuously reviewed and benchmarkedagainst comparative service providers.COST OF SERVICES (TRADED SERVICES ONLY) :Charges are In line with Schedule of Rates, increased annually in line with the BMI GeneralBuilding Maintenance Cost Indices, or based upon an estimate provided for the task undertaken.SERVICE STANDARDS & HOW GOOD PERFORMANCE WILL BE MEASURED:Building Services shall:• Ensure compliance with all statutes, regulations, British Standards (or Europeanequivalents), Health and Safety Executive guidance notes and all other procedures relevantto health and safety and the provision of the Services. All services are covered by a QualityAssurance Manual.• Manage the provision of the Comprehensive Building Services package detailed in thisService Level Agreement ensuring that the Services are provided with due diligence and in aproper, skilful and workmanlike manner.• Visit academies/ schools on annual basis to review service performance and ascertainoverall levels of satisfaction• Supply all advice, estimates, labour, materials and equipment necessary for the provision ofthe Services.• Ensure that all operatives using equipment are fully trained before providing the services.• Ensure that operatives are supplied with the appropriate protective equipment at all times.Building Services will undertake to respond to calls for service within the following timescales:Emergency WorksPriority WorksRoutine WorksNon Urgent2 Hour response and followed up within 24 hours of receiptWithin a 5 working day cycleWithin a 20 working day cycleWithin 50 working days(Subject to the availability of non standard materials with an extendeddelivery time)MONITORING AND EVALUATIONBuilding Services shall carry out regular inspections to monitor the Services provided under thisAgreement.All works arranged by Building Services shall be identified with a unique reference number(URN) which will be provided to the academy/ school147
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Services to Schools2012 - 2013Servi
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CONTACT NAMEPAGEManagement Support
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ADMISSIONS SERVICETEAM MANAGER:Val
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MONITORING AND EVALUATION:• Revie
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SERVICES OFFERED UNDER THE SLA:Leve
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All service users have access to a
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Face to Face -IAG interviews and Tr
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COMPLAINTS/DISPUTESIf a school is d
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COST OF SERVICES:Standard Placement
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EDUCATIONAL PSYCHOLOGY SERVICETEAM
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COST OF SERVICES:Charges are based
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EDUCATION SAFEGUARDING SERVICETEAM
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EST Support Packages:Band A establi
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COST OF SERVICES:As this service is
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Information, including details of f
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FINANCE SERVICETEAM MANAGER:David M
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• Production & Analysis of Benchm
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COMPLAINTS/DISPUTESIf an academy is
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ACADEMY RESPONSIBILITIES• The Aut
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• Training Needs AnalysisThe Heal
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contractors and members of the publ
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The audit will involve: -• Openin
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maintenance and construction contra
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ObjectivesBy the end of the course
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Back Care and Manual Handling of In
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Competence of professional Health a
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HUMAN RESOURCES ADVICETEAM MANAGER:
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COST OF SERVICES TRADED SERVICES ON
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SCHOOL ICT NETWORKHEAD OF SERVICE:T
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The Virtual Learning Environment (V
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School TypeCore Network ChargesNurs
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SCHOOL ICT SERVICES (EDIT)HEAD OF S
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• Use with supported administrati
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Response Time B where the problem i
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mind its importance and urgency rep
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In addition to the above EDit staff
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OCCUPATIONAL HEALTH ADVICETEAM MANA
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SpirometryAll employees exposed to
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SUNDERLAND CITY COUNCILOCCUPATIONAL
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MONITORING AND EVALUATION• Intern
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Services offered under the SLA to J
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estimates, National Standard Progre
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SUPPORT & INTERVENTION TEAMTEAM MAN
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• support the development of lead
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Monitoring of KS2 SATs administrati
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• Health check-SIP type visit and
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SCHOOLS LIBRARY SERVICETEAM MANAGER
Page 96 and 97: c) A selection of story bags for Fo
Page 98 and 99: COST OF SERVICES:The Schools Librar
Page 100 and 101: Advice and supportAdvice and suppor
Page 102 and 103: The Academy prospectus shall includ
Page 104 and 105: SERVICES OFFERED:Due to the nature
Page 106 and 107: Local Government Pension SchemeProd
Page 108 and 109: • The current software in operati
Page 110 and 111: • The SSC will monitor in conjunc
Page 112 and 113: COMPLAINTS/DISPUTES:If an academy i
Page 114 and 115: ‘clerking hour’ which includes
Page 116 and 117: COMPLAINTS/DISPUTESIf an academy is
Page 118 and 119: All beds are either chemically trea
Page 120 and 121: REFUSE AND RECYCLING SERVICE FOR AC
Page 122 and 123: • The Service benchmarks its char
Page 124 and 125: SERVICE DELIVERY MECHANISM:Access t
Page 126 and 127: SERVICE DELIVERY MECHANISM:Inspecti
Page 128 and 129: SECURITY SERVICES, CASH IN TRANSITT
Page 130 and 131: COMPLAINTS/DISPUTES:If an academy/s
Page 132 and 133: Energy Audits andSurveys• Monitor
Page 134 and 135: ACADEMY PREMISES - DUTY TO MANAGETE
Page 136 and 137: SERVICE STANDARDS, MONITORING & EVA
Page 138 and 139: • Management of Council Keyholdin
Page 140 and 141: BUILDING CLEANING SERVICETEAM MANAG
Page 142 and 143: equired (e.g. when sealing wooden f
Page 144 and 145: Investors in People• Building Cle
Page 148 and 149: A telephone satisfaction survey is
Page 150 and 151: • Builders clean following altera
Page 152 and 153: Information derived as a result of
Page 154 and 155: The Building Cleaning Service will
Page 156 and 157: ACADEMY / SCHOOL RESPONSIBILITIESTh
Page 158 and 159: FOOD SERVICE PROVISION• Complianc
Page 160 and 161: • Absence monitoring and welfare
Page 162 and 163: COST OF SERVICES:Charges will be de
Page 164 and 165: BEHAVIOUR SUPPORT SERVICETEAM MANAG
Page 166 and 167: MONITORING AND EVALUATION:All aspec
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Services offered 2012/13 - Sunderland Learning Hub

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