Services offered 2012/13 - Sunderland Learning Hub

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mind its importance and urgency reported by the customer, speed of resolution, and availableresources.Incident ResolutionResolution of a problem includes:• fixing it• advising how to fix it• giving an alternative method• stating that a third party solution is needed• stating that a hardware or software upgrade or purchase is necessary• advising that there is no cost effective or viable solutionCOST OF SERVICES (TRADED SERVICES ONLY ):Options:1. SIMS Software2. Administration - Secondary3. Administration – Primary4. Classroom ICT Support (Curriculum Workstations )5. Network & Curriculum Server Support6. On Site Technical Time Scheme – Admin and Classroom Support7. School Web Site8. Film and Media9. Additional <strong>Services</strong>/Non-Standard Request.Options:Prices are calculated as a charge per school plus an element based on FTE number of pupils inthe January 2011 census. We are maintaining the same pricing structure for 2011-<strong>2012</strong>.Examples are shown. Please contact us for an individual estimate.SectorNumber of Pupils(FTE)Core Options asLast YearNetwork & Curriculum ServerSupport Additional price if takenNurseryOptions 1,3 Option 530 £844 £354.0040 £920.00 £397.0050 £997.00 £438.0060 £1,073.00 £481.00PrimaryOptions 1,3,4 Option 5100 £1,337.00 £502.00200 £2,404.00 £925.00300 £3,470.00 £1,348.00400 £4,536.00 £1,771.0070
SecondaryOptions 1,2 Option 5800 £5,394.00 £2,675.001000 £6,692.00 £3,324.001200 £7,990.00 £3,973.001400 £9,287.00 £4,622.00SpecialOptions 1,3,4 Option 560 £1,463.00 £481.0090 £1,783.00 £608.00120 £2,103.00 £735.00150 £2,423.00 £861.00Option 6Technician TimeDaily Rate £210 Support when you need it1 Day a week termtime £5000½ Day a week £2500Scheduled 1 day a week techniciantime during term timeScheduled half day a week techniciantime during term timeOption 7 SchoolWeb Site1 st year Setup &training includedAnnual Supportafter year 1£350Covers initial Training & Setup & 1 stYear Maintenance£250 Annual Maintenance ContractSERVICE STANDARDS & HOW GOOD PERFORMANCE WILL BE MEASURED:Response TimesA Target time to resolution : within 4 working hoursMaximum time to resolution 2 working days for 95% of incidents.BCTarget time to resolution : within 2 working daysMaximum time to resolution 5 working days for 95% of incidents.Target time to resolution: within 1 working weekMaximum time to resolution 3 working weeks for 95% of incidents.Normal working hours are 8.30 - 5.15 Monday – Thursday, 8.30 – 4.45 Friday during term time.Telephone : 561201071
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Services to Schools2012 - 2013Servi
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CONTACT NAMEPAGEManagement Support
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ADMISSIONS SERVICETEAM MANAGER:Val
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MONITORING AND EVALUATION:• Revie
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SERVICES OFFERED UNDER THE SLA:Leve
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All service users have access to a
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Face to Face -IAG interviews and Tr
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COMPLAINTS/DISPUTESIf a school is d
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COST OF SERVICES:Standard Placement
Page 20 and 21: EDUCATIONAL PSYCHOLOGY SERVICETEAM
Page 22 and 23: COST OF SERVICES:Charges are based
Page 24 and 25: EDUCATION SAFEGUARDING SERVICETEAM
Page 26 and 27: EST Support Packages:Band A establi
Page 28 and 29: COST OF SERVICES:As this service is
Page 30 and 31: Information, including details of f
Page 32 and 33: FINANCE SERVICETEAM MANAGER:David M
Page 34 and 35: • Production & Analysis of Benchm
Page 36 and 37: COMPLAINTS/DISPUTESIf an academy is
Page 38 and 39: ACADEMY RESPONSIBILITIES• The Aut
Page 40 and 41: • Training Needs AnalysisThe Heal
Page 42 and 43: contractors and members of the publ
Page 44 and 45: The audit will involve: -• Openin
Page 46 and 47: maintenance and construction contra
Page 48 and 49: ObjectivesBy the end of the course
Page 50 and 51: Back Care and Manual Handling of In
Page 52 and 53: Competence of professional Health a
Page 54 and 55: HUMAN RESOURCES ADVICETEAM MANAGER:
Page 56 and 57: COST OF SERVICES TRADED SERVICES ON
Page 58 and 59: SCHOOL ICT NETWORKHEAD OF SERVICE:T
Page 60 and 61: The Virtual Learning Environment (V
Page 62 and 63: School TypeCore Network ChargesNurs
Page 64 and 65: SCHOOL ICT SERVICES (EDIT)HEAD OF S
Page 66 and 67: • Use with supported administrati
Page 68 and 69: Response Time B where the problem i
Page 72 and 73: In addition to the above EDit staff
Page 74 and 75: OCCUPATIONAL HEALTH ADVICETEAM MANA
Page 76 and 77: SpirometryAll employees exposed to
Page 78 and 79: SUNDERLAND CITY COUNCILOCCUPATIONAL
Page 80 and 81: MONITORING AND EVALUATION• Intern
Page 82 and 83: Services offered under the SLA to J
Page 84 and 85: estimates, National Standard Progre
Page 86 and 87: SUPPORT & INTERVENTION TEAMTEAM MAN
Page 88 and 89: • support the development of lead
Page 90 and 91: Monitoring of KS2 SATs administrati
Page 92 and 93: • Health check-SIP type visit and
Page 94 and 95: SCHOOLS LIBRARY SERVICETEAM MANAGER
Page 96 and 97: c) A selection of story bags for Fo
Page 98 and 99: COST OF SERVICES:The Schools Librar
Page 100 and 101: Advice and supportAdvice and suppor
Page 102 and 103: The Academy prospectus shall includ
Page 104 and 105: SERVICES OFFERED:Due to the nature
Page 106 and 107: Local Government Pension SchemeProd
Page 108 and 109: • The current software in operati
Page 110 and 111: • The SSC will monitor in conjunc
Page 112 and 113: COMPLAINTS/DISPUTES:If an academy i
Page 114 and 115: ‘clerking hour’ which includes
Page 116 and 117: COMPLAINTS/DISPUTESIf an academy is
Page 118 and 119: All beds are either chemically trea
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REFUSE AND RECYCLING SERVICE FOR AC
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• The Service benchmarks its char
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SERVICE DELIVERY MECHANISM:Access t
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SERVICE DELIVERY MECHANISM:Inspecti
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SECURITY SERVICES, CASH IN TRANSITT
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COMPLAINTS/DISPUTES:If an academy/s
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Energy Audits andSurveys• Monitor
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ACADEMY PREMISES - DUTY TO MANAGETE
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SERVICE STANDARDS, MONITORING & EVA
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• Management of Council Keyholdin
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BUILDING CLEANING SERVICETEAM MANAG
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equired (e.g. when sealing wooden f
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Investors in People• Building Cle
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BUILDING SERVICESTEAM MANAGER:Colin
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A telephone satisfaction survey is
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• Builders clean following altera
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Information derived as a result of
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The Building Cleaning Service will
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ACADEMY / SCHOOL RESPONSIBILITIESTh
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FOOD SERVICE PROVISION• Complianc
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• Absence monitoring and welfare
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COST OF SERVICES:Charges will be de
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BEHAVIOUR SUPPORT SERVICETEAM MANAG
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MONITORING AND EVALUATION:All aspec
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