2007-08 Adopted Plan - Wake County Public School System

Wake County Public School System Strategic Improvement Plan 2006-2009TECHNOLOGY SERVICES DIVISIONWCPSS Mission: The Wake County Public School System will educateeach student to be responsible and productive citizens who caneffectively manage future challenges.Superintendent’s Mission: To create and maintain systems with sufficient resources for establishing a collaborative, inclusive and trustingenvironment for all stakeholders and for providing high quality learningexperiences for each student to ensure success in the 21st century.Superintendent’s Vision: A community of caring stakeholders (parents,teachers, administrators, and staff) will successfully work collaborativelywith support from the broader community to ensure that everychild educated in the Wake County Public School System graduates ontime, prepared for the future.IndicatorsEnsure prompt and effi cient responsesto service calls placed to the Help Deskthrough current methodologies and supportproceduresAfford opportunities for TSD staff toincrease their skill sets to more effectivelyperform their dutiesMonitor user applications to ensure thatproduction applications meet standardsCollaborate with schools to replace oldestdesktop computers with new onesDesired OutcomesStatistics gathered and evaluated toestablish baseline response times forspecifi c types of callsTraining opportunities, expected impact,and participation of TSD staff membersdocumentedStandards and review process documentedStatistics gathered on units replacedDIVISION MISSION:The Mission of the Technology Services Division is to provide thesystems and technology support to help teachers teach and learnerslearn.Focus on Teaching and Learning Strategic Directive #1Goal:• Ensure that school improvement planning processes in all schools arerelevant and incorporate continuous improvement practice.• Ensure that central services departments and divisions support teachingand learning appropriately.Division/Department Goal(s):1.1 Maintain current technology and ensure effi cient and effectivetransitions of new applications to support schools and promoteteaching and learning.Retain, Recruit, and Train HighQuality Employees Strategic Directive #2Goal:• Ensure that district leaders have the understanding and capacity tocreate healthy schools and a healthy environment for supporting theretention of high quality employees.Division/Department Goal(s):2.1 Recognize and communicate the value of the effort and commitmentof TSD staff.IndicatorsMaintain accurate and up-to-date jobdescriptions for each TSD positionDesired OutcomesAll TSD job descriptions reviewed/modified; desk procedure established for eachemployee48