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Web-based Learning Solutions for Communities of Practice

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326<br />

Conditions and Key Success Factors <strong>for</strong> the Management <strong>of</strong> <strong>Communities</strong> <strong>of</strong> <strong>Practice</strong><br />

Success Key Factors shown in this analysis<br />

were taken into account. Should there have<br />

been further failure cases, there could have<br />

been more details <strong>for</strong> those cases where CoPs<br />

are a valid knowledge management tool in<br />

companies.<br />

• The sample is constituted by experiences<br />

documented and published by other authors,<br />

which <strong>of</strong> course prevent authors from having<br />

access to the in<strong>for</strong>mation and knowledge<br />

needed to go deeper in their analysis. Authors<br />

hope that the variables analyzed could be<br />

considered <strong>for</strong> other researchers in future<br />

case studies to develop a more consistent<br />

research avenue.<br />

General Interest<br />

This chapter has been written having in mind<br />

a broad public, ranging from academics and<br />

researchers (MSc and PhD students) to pr<strong>of</strong>essionals<br />

in industry, interested in the Knowledge<br />

Management field and the <strong>Communities</strong> <strong>of</strong> <strong>Practice</strong><br />

from a pragmatic point <strong>of</strong> view, oriented<br />

to identify practices that had shown increased<br />

per<strong>for</strong>mance.<br />

Authors have prioritized a managerial point<br />

<strong>of</strong> view, looking at case studies, and emphasizing<br />

results over firms in a challenging environment,<br />

considering its contribution on some key subjects<br />

such as innovation, knowledge management,<br />

learning, technology, and motivational approach,<br />

that are studied from this additional point <strong>of</strong><br />

view.<br />

Authors expect that academics and researchers<br />

will find the chapter useful in incorporating<br />

the Management approach to their advanced<br />

postgraduate and PhD materials on communities<br />

<strong>of</strong> practices. Industry pr<strong>of</strong>essionals would obtain<br />

useful insight <strong>for</strong> re-considering management<br />

strategies, personnel relationship management<br />

and learning organizations.<br />

REFERENCES<br />

American productivity and quality center (2000).<br />

Building and sustaining communities <strong>of</strong> practice.<br />

Final Report. APQC, USA.<br />

Amin, A., & Roberts, J. (2008). Knowing in action:<br />

Beyond communities <strong>of</strong> practice. Research<br />

Policy, 37(2), 353-369.<br />

Barab, S. A., Mackinster, J. G., & Scheckler, R.<br />

(2003). Designing system dualities: Characterizing<br />

a <strong>Web</strong>-supported pr<strong>of</strong>essional development<br />

community. In<strong>for</strong>mation Society, 19(3),<br />

237-257.<br />

Brown, J. S., & Durguid, P. (1991). Organizational<br />

<strong>Learning</strong> and communities <strong>of</strong> practice: Toward a<br />

unified view <strong>of</strong> working, learning and innovation.<br />

Management Science.<br />

Brown, J. S., & Gray, E. S. (1995, November).<br />

The people are the company. Fast Company<br />

Magazine.<br />

Calzada, I. (2004). Una <strong>for</strong>ma organizativa para<br />

intervenir en las organizaciones: comunidad de<br />

prácticas (CoP). MIK, S. Coop.<br />

Davenport, T. H., & Prusak, L. (1998). Working<br />

knowledge: How organizations manage what they<br />

know. Boston: Harvard Business School Press.<br />

Defense Department <strong>of</strong> USA (2004). In<strong>for</strong>mation<br />

technology (IT) community <strong>of</strong> practice. Defense<br />

& AT-L, 33(5), 79-80.<br />

du Plessis, M. (2008). The strategic drivers and<br />

objectives <strong>of</strong> communities <strong>of</strong> practice as vehicles<br />

<strong>for</strong> knowledge management in small and medium<br />

enterprises. International Journal <strong>of</strong> In<strong>for</strong>mation<br />

Management, 28(1), 61-67.<br />

Engestrom, Y. (2001). Expansive learning at work:<br />

Toward an activity theory reconceptualization.<br />

Journal od Eduaction and Work, 14, 133-156.

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