e-GOVERNMENT IN FINLAND - ePractice.eu

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5 NEXT STEPS 385. In May 2003, the initial results of the review of e-government in Finland were presented to the Finnish government. The Finnish Ministry of Finance found the review very helpful, and said that it was “an extensive and valuable analysis of the e-government experience in the central administration” and the review process “fostered mutual confidence and brought shared benefits within the administration”. Over the next few years the Ministry of Finance intends to apply the findings of this report with regard to the central administration to advance e-government initiatives at the local and municipal level. 386. The first in a series of national e-government reviews, the review of e-government in Finland uses a common analytical framework that will assist other countries in evaluating their e-government policies, ensure international comparability of findings and systematically build up a body of empirical evidence regarding good e-government practices. Other OECD countries have recognised the utility of a review of e-government in Finland, as Finland is a relatively advanced e-government country. As the “E- Government in Finland” study highlighted common challenges in implementing e-government, several countries have asked the OECD to conduct similar reviews of their own e-government programmes, and the OECD plans to undertake 2-3 of these reviews over the 2003-2004 period. 387. The review of e-government in Finland has been highly complementary to OECD work on egovernment, and has provided numerous insights which fed into the OECD report The E-Government Imperative. While the Finland review was the first of its kind, by pursuing other country reviews the OECD hopes to back up its core work with concrete examples of issues and problems, as well as possible solutions, in OECD countries. 130
6 CASE STUDIES 6.1 Case study 1: G2B broker system for reporting business data to government (TYVI) 388. In 1997, the Finnish Ministry of Finance (MoF) began a project to improve electronic data reporting from companies to public authorities (business to government or B2G), the TYVI Project (TYVI – Information from Companies to Public Authorities). Its goal was to allow tax authorities to offer an electronic form on the Internet for the collection of monthly VAT and payroll tax reports. 389. Electronic data reporting directly between companies and authorities would have required every data collecting authority to individually receive and report from companies, resulting in a very high number of point-to-point connections and thus maintaining high data communication costs. Considering the relatively low number of transactions, it would be costly to companies and also to authorities to operate (Figure 36). Figure 6.1. Electronic B2G data reporting without TYVI: a scenario ENTERPRISES Company Company Company Company Company Company Source: Ministry of Finance 390. The MoF began to look for other models of data reporting with the intent to speed up, simplify and reorganise data collecting procedures. While this effort preceded the 1998 goal of reducing data collection costs by a third, it seems to have stemmed from the same frustration with mounting paperwork and increased administrative burden. In 1997, the MoF discovered a way to reduce the number of transactions with the central administration through the use of private brokers. This model implies a 131 AUTHORITIES Tax Administration Statistics Finland Finnish Custom Other Agencies…. Other Agencies…. Other Agencies…
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OECD e-GOVERNMENT STUDIES e-GOVERNM
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ACKNOWLEDGEMENTS The Secretariat wo
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4.2.5 Managing multiple service cha
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This report provides a first compre
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Finland could reinforce citizen sup
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Technical issues have been recognis
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The central government, however, la
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E-government has helped improve pla
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OVERALL ASSESSMENT The first phase
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6. The constitutional independence
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6. As the first OECD report of its
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Box 1.1. E-government co-ordination
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x The central administration does n
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2 THE CASE FOR E-GOVERNMENT 25. The
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Key Points - 4 x Public administrat
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40. As a result of these earlier go
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is illustrative. An online transact
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Health care 50 29 21 Unemployment 8
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3 BARRIERS TO E-GOVERNMENT 61. E-go
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action unclear. In interviews, IT o
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80. As noted in Chapter 2, the Stat
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equired to provide e-government str
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most important way to fund e-govern
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obtain (38%), followed by funds for
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Figure 3.4. E-government technologi
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113. Not surprisingly, the OECD sur
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3.3.2 Types of barriers 119. Respon
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x Technology neutrality in legislat
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“backbone” of the government ne
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egional authorities is decisive, ev
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Box 3.5. The development of mobile
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x Improving the public administrati
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political leaders to impress upon t
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showed that top management commitme
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levels of government. In particular
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home and school, every business and
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E-government Imperative (2003) list
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Key Points - 31 x The proportion of
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Key Points - 32 x Basic online info
Page 80 and 81: Key Points - 33 x Interactive infor
Page 82 and 83: of using more efficient electronic
Page 84 and 85: Key Points - 35 x The proportion of
Page 86 and 87: 233. The Finnish Vehicle Administra
Page 88 and 89: citizens’ access to information i
Page 90 and 91: 4.3.2 E-engagement at the ministry
Page 92 and 93: Key Points - 38 x E-engagement init
Page 94 and 95: 255. At the end of 2002, the curren
Page 96 and 97: Themes portal (e.g. environmental,
Page 98 and 99: partnerships”). The most signific
Page 100 and 101: job satisfaction enquiry and models
Page 102 and 103: Key Points - 42 x Structural impact
Page 104 and 105: Key Points - 43 x Change management
Page 106 and 107: Figure 4.17. E-government leadershi
Page 108 and 109: 297. Interviews with ministries and
Page 110 and 111: x Horizontal co-ordination: lack of
Page 112 and 113: Figure 4.22. Government-wide leader
Page 114 and 115: catalyst as well as formal or infor
Page 116 and 117: operation of the Ministry of Social
Page 118 and 119: development of Internet service del
Page 120 and 121: Box 4.7. Adapting E-Procurement for
Page 122 and 123: strategies but also the ability to
Page 124 and 125: 361. Moreover, the lack of opportun
Page 126 and 127: 372. The OECD report on the Finnish
Page 128 and 129: x E-government plans are important
Page 132 and 133: completely new architecture for gat
Page 134 and 135: 399. Brokers receive revenue from t
Page 136 and 137: 409. In 1998, the government agreed
Page 138 and 139: Figure 6.3. Finnish electronic citi
Page 140 and 141: 430. For both municipalities and KE
Page 142 and 143: 6.3 Case study 3: The citizen porta
Page 144 and 145: tourism, immigration and emigration
Page 146 and 147: Key Points - 60 x The citizen citiz
Page 148 and 149: 7.2 Appendix 2: Reports, strategies
Page 150 and 151: x Public Management in Finland (200
Page 152 and 153: ought together government, civil so
Page 154 and 155: freedom of choice and availability,
Page 156 and 157: 499. The Ministry of the Interior c
Page 158 and 159: decision requires it to provide net
Page 160 and 161: 522. Contrary to former reports by
Page 162 and 163: x By comparison, the term Web site
Page 164 and 165: 7.4.2 List of acronyms AFLRA: The A
Page 166 and 167: 7.5 Appendix 5: Methodology 7.5.1 D
Page 168 and 169: 2. Responses are not included in ov
Page 170 and 171: 8 BIBLIOGRAPHY ACCENTURE (2001),
Page 172 and 173: JUSSILAINEN, M. (2003), “Knowledg
Page 174 and 175: OECD (1992), “ICCP Reviews of Inf
Page 176 and 177: “GOVERNMENT RESOLUTION ON HIGH-QU
Page 178: VISTI, S. (1998), “Electronic Ide
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