e-GOVERNMENT IN FINLAND - ePractice.eu

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7.4.2 List of acronyms AFLRA: The Association of Finnish Local and Regional Authorities AKE: The Finnish vehicle administration BB: Broad band BIS: Business Information System CAF: Common Assessment Framework CERT: Computer Emergency Response Team EDI: Electronic and Data Interchange EU: European Union EUR: Euro (European Monetary Unit) FINEID: Finnish National Electronic Identification Card FINLEX: Finnish electronic collection of laws FIM: Finnish Mark (Finland’s monetary unit before Euro) G2B: Government to Business G2C: Government to Citizens GDP: Gross Domestic Product GOV: Public Governance and Territorial Development Directorate GSM: Global System for Mobile Communication GUIs: Graphic User Interfaces ICT: Information and Communication Technology IM: Information Management ISAB: Information Society Advisory Board IT: Information Technology JHS: Public administration standards recommendation JUHTA:.The advisory committee on information management in public administration (Julkisen Hallinnon Tietohallinnon Neuvottelukunta) JULHA: Public sector e-mail and contact directory service JUNA: The Development Project for e-Government KELA: The ‘Finnish social insurance institution LDAP: Lightweight Directory Access Protocol LTJ: Traffic data system MoF: Ministry of Finance 164
MoI: Ministry of the Interior MoJ: Ministry of Justice MTI: Ministry of Trade and Industry NBPR: National Board of Patents and Registration of Finland NMT: Nordic Mobile Telephone NPM: New Public Management PALKO: Project of the vehicle administration PDA: Personal Digital Assistant PIN: Personal Identification Number PKI: Public Key Infrastructure PRC: Population Registry Centre PRS: Public Registers System SAO: State Audit Office SITRA: Finnish national fund for research and development SME: Small and Medium-Sized Enterprises SMS: Short Message Service StatFin: Statistics Finland TE: Employment and economic development centre TIEKE: Finnish information society development centre) TUKES: Safety technology authority TYVI: Electronic transactions from companies to public authorities UNECE: United Nations Economic Commission for Europe USD: United States Dollar VAT: Value Added Tax VATI: Council of information management directors VALTIPA: Government network of information service professionals VAHTI: Government’s information technology security board WAP: Wireless Application Protocol XML: Extensible Markup Language Y2K: Year 2000 bug 165
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OECD e-GOVERNMENT STUDIES e-GOVERNM
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ACKNOWLEDGEMENTS The Secretariat wo
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4.2.5 Managing multiple service cha
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This report provides a first compre
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Finland could reinforce citizen sup
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Technical issues have been recognis
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The central government, however, la
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E-government has helped improve pla
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OVERALL ASSESSMENT The first phase
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6. The constitutional independence
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6. As the first OECD report of its
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Box 1.1. E-government co-ordination
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x The central administration does n
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2 THE CASE FOR E-GOVERNMENT 25. The
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Key Points - 4 x Public administrat
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40. As a result of these earlier go
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is illustrative. An online transact
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Health care 50 29 21 Unemployment 8
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3 BARRIERS TO E-GOVERNMENT 61. E-go
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action unclear. In interviews, IT o
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80. As noted in Chapter 2, the Stat
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equired to provide e-government str
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most important way to fund e-govern
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obtain (38%), followed by funds for
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Figure 3.4. E-government technologi
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113. Not surprisingly, the OECD sur
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3.3.2 Types of barriers 119. Respon
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x Technology neutrality in legislat
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“backbone” of the government ne
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egional authorities is decisive, ev
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Box 3.5. The development of mobile
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x Improving the public administrati
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political leaders to impress upon t
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showed that top management commitme
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levels of government. In particular
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home and school, every business and
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E-government Imperative (2003) list
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Key Points - 31 x The proportion of
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Key Points - 32 x Basic online info
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Key Points - 33 x Interactive infor
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of using more efficient electronic
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Key Points - 35 x The proportion of
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233. The Finnish Vehicle Administra
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citizens’ access to information i
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4.3.2 E-engagement at the ministry
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Key Points - 38 x E-engagement init
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255. At the end of 2002, the curren
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Themes portal (e.g. environmental,
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partnerships”). The most signific
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job satisfaction enquiry and models
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Key Points - 42 x Structural impact
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Key Points - 43 x Change management
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Figure 4.17. E-government leadershi
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297. Interviews with ministries and
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x Horizontal co-ordination: lack of
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Figure 4.22. Government-wide leader
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Page 120 and 121: Box 4.7. Adapting E-Procurement for
Page 122 and 123: strategies but also the ability to
Page 124 and 125: 361. Moreover, the lack of opportun
Page 126 and 127: 372. The OECD report on the Finnish
Page 128 and 129: x E-government plans are important
Page 130 and 131: 5 NEXT STEPS 385. In May 2003, the
Page 132 and 133: completely new architecture for gat
Page 134 and 135: 399. Brokers receive revenue from t
Page 136 and 137: 409. In 1998, the government agreed
Page 138 and 139: Figure 6.3. Finnish electronic citi
Page 140 and 141: 430. For both municipalities and KE
Page 142 and 143: 6.3 Case study 3: The citizen porta
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Page 146 and 147: Key Points - 60 x The citizen citiz
Page 148 and 149: 7.2 Appendix 2: Reports, strategies
Page 150 and 151: x Public Management in Finland (200
Page 152 and 153: ought together government, civil so
Page 154 and 155: freedom of choice and availability,
Page 156 and 157: 499. The Ministry of the Interior c
Page 158 and 159: decision requires it to provide net
Page 160 and 161: 522. Contrary to former reports by
Page 162 and 163: x By comparison, the term Web site
Page 166 and 167: 7.5 Appendix 5: Methodology 7.5.1 D
Page 168 and 169: 2. Responses are not included in ov
Page 170 and 171: 8 BIBLIOGRAPHY ACCENTURE (2001),
Page 172 and 173: JUSSILAINEN, M. (2003), “Knowledg
Page 174 and 175: OECD (1992), “ICCP Reviews of Inf
Page 176 and 177: “GOVERNMENT RESOLUTION ON HIGH-QU
Page 178: VISTI, S. (1998), “Electronic Ide
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