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OECD (1992), “ICCP Reviews of Information and Communications Policies: Finland”, ICCP Policy Research Series. OECD (1992), “Public Management: Profiles – Finland”, Paris. OFFICE OF THE E-ENVOY (2000), “Benchmarking Electronic Service Delivery”. MÄÄTTÄ, S., OJALA, T. (1999), “A Challenge for the Balanced Success in the Public Sector Towards More Proactive Strategic Management” . PIETARINEN, I. (1998), “Information Society Policy Development – Example of Finland”. POLLITT, C. ET ALT. (1997), “Trajectories and Options: An International Perspective on the Implementation of Finnish Public Management Reforms”, Ministry of Finance. ROMAKKANIEMI, P., KURKINEN, S. (2001), “Portal Report Finland”, Ministry of Finance. SALMINEN, A.., VIINAMÄKI, O. (2001), “Market Orientation in the Finnish Public Sector”, Ministry of Finance Research Report. SELOVUORI, J. edited by (1999), “Power and Bureaucracy in Finland 1809-1998”, Helsinki. SINKO, M., LEHTINEN, E., (1999), “The challenge of ICT in Finnish Education”. SØORGARD, P. (2000), “IT Co-ordination and Public Management Reform”, Ministry of Finance Research Report. STATE AUDIT OFFICE (2002), “Annual Report”. STATISTICS FINLAND (2001), “Three Years of the Information Society”, Reviews n. 4. STATISTICS FINLAND (2001), “Three Years of the Information Society”. STATISTICS FINLAND (2001), “On the Road to the Finnish Information Society III”. 174
SWEDISH AGENCY FOR ADMINISTRATIVE DEVELOPMENT (2000), “The 24/7 Agency”, English translation. STATISTICS FINLAND (2000), “Environmental Attitudes”. STATISTICS FINLAND (2000) “Mobile Phone and Computer as Parts of Everyday Life in Finland”, Reviews n. 5. TAX ADMINISTRATION (2001), “Tax Administration Report 2001”. THE ECONOMIST INTELLIGENCE UNIT (2001), “Country Report: Finland”. THE ADVISORY COMMITTEE FOR DATA MANAGEMENT IN THE PUBLIC ADMINISTRATION – JUHTA (1997) “The National Basic Registers of Society – General Description”, Helsinki. THE ASSOCIATION OF FINNISH LOCAL AND REGIONAL AUTHORITIES, ET ALT.(2001), “Towards a shared evaluation of public services”. TIALA, T. (2002), “The Participation Project in Finland”, Ministry of Interior, paper presented at the Euro-PA Convention, Rimini, Italy. TIIHONEN, S. (2000), “From Uniform Administration to Governance and Management of Diversity”, Ministry of Finance Research Report. UNICE (2000), “Stimulating Creativity and Innovation in Europe”. WORLD ECONOMIC FORUM AND INSEAD (2003), “The Global Information Technology Report 2002-2003”. Official Government and Ministerial Documents “CABINET DECISION ON INFORMATION MANAGEMENT IN GOVERNMENT” (1994). “FINLAND TOWARDS THE INFORMATION SOCIETY – A NATIONAL STRATEGY” (1994). “GOVERNMENT DECISION IN PRINCIPLE ON DEVELOPING A FINNISH INFORMATION SOCIETY” (1995). “FINLAND’S WAY TO THE INFORMATION SOCIETY”, PROPOSED STRATEGY BY THE MINISTRY OF FINANCE (1995). “FINLAND’S WAY TO THE INFORMATION SOCIETY: THE NATIONAL STRATEGY AND ITS IMPLEMENTATION” (1996). 175
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OECD e-GOVERNMENT STUDIES e-GOVERNM
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ACKNOWLEDGEMENTS The Secretariat wo
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4.2.5 Managing multiple service cha
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This report provides a first compre
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Finland could reinforce citizen sup
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Technical issues have been recognis
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The central government, however, la
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E-government has helped improve pla
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OVERALL ASSESSMENT The first phase
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6. The constitutional independence
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6. As the first OECD report of its
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Box 1.1. E-government co-ordination
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x The central administration does n
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2 THE CASE FOR E-GOVERNMENT 25. The
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Key Points - 4 x Public administrat
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40. As a result of these earlier go
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is illustrative. An online transact
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Health care 50 29 21 Unemployment 8
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3 BARRIERS TO E-GOVERNMENT 61. E-go
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action unclear. In interviews, IT o
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80. As noted in Chapter 2, the Stat
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equired to provide e-government str
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most important way to fund e-govern
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obtain (38%), followed by funds for
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Figure 3.4. E-government technologi
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113. Not surprisingly, the OECD sur
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3.3.2 Types of barriers 119. Respon
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x Technology neutrality in legislat
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“backbone” of the government ne
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egional authorities is decisive, ev
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Box 3.5. The development of mobile
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x Improving the public administrati
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political leaders to impress upon t
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showed that top management commitme
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levels of government. In particular
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home and school, every business and
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E-government Imperative (2003) list
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Key Points - 31 x The proportion of
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Key Points - 32 x Basic online info
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Key Points - 33 x Interactive infor
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of using more efficient electronic
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Key Points - 35 x The proportion of
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233. The Finnish Vehicle Administra
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citizens’ access to information i
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4.3.2 E-engagement at the ministry
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Key Points - 38 x E-engagement init
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255. At the end of 2002, the curren
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Themes portal (e.g. environmental,
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partnerships”). The most signific
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job satisfaction enquiry and models
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Key Points - 42 x Structural impact
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Key Points - 43 x Change management
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Figure 4.17. E-government leadershi
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297. Interviews with ministries and
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x Horizontal co-ordination: lack of
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Figure 4.22. Government-wide leader
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catalyst as well as formal or infor
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operation of the Ministry of Social
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development of Internet service del
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Box 4.7. Adapting E-Procurement for
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strategies but also the ability to
Page 124 and 125: 361. Moreover, the lack of opportun
Page 126 and 127: 372. The OECD report on the Finnish
Page 128 and 129: x E-government plans are important
Page 130 and 131: 5 NEXT STEPS 385. In May 2003, the
Page 132 and 133: completely new architecture for gat
Page 134 and 135: 399. Brokers receive revenue from t
Page 136 and 137: 409. In 1998, the government agreed
Page 138 and 139: Figure 6.3. Finnish electronic citi
Page 140 and 141: 430. For both municipalities and KE
Page 142 and 143: 6.3 Case study 3: The citizen porta
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Page 146 and 147: Key Points - 60 x The citizen citiz
Page 148 and 149: 7.2 Appendix 2: Reports, strategies
Page 150 and 151: x Public Management in Finland (200
Page 152 and 153: ought together government, civil so
Page 154 and 155: freedom of choice and availability,
Page 156 and 157: 499. The Ministry of the Interior c
Page 158 and 159: decision requires it to provide net
Page 160 and 161: 522. Contrary to former reports by
Page 162 and 163: x By comparison, the term Web site
Page 164 and 165: 7.4.2 List of acronyms AFLRA: The A
Page 166 and 167: 7.5 Appendix 5: Methodology 7.5.1 D
Page 168 and 169: 2. Responses are not included in ov
Page 170 and 171: 8 BIBLIOGRAPHY ACCENTURE (2001),
Page 172 and 173: JUSSILAINEN, M. (2003), “Knowledg
Page 176 and 177: “GOVERNMENT RESOLUTION ON HIGH-QU
Page 178: VISTI, S. (1998), “Electronic Ide
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