e-GOVERNMENT IN FINLAND - ePractice.eu

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8 BIBLIOGRAPHY ACCENTURE (2001), “eGovernment Leadership. Rhetoric vs Reality – Closing the Gap”. ACCENTURE (2001), “eGovernment: The Commitment Continues”. ALAM, KIVIEMI, “National Report on Finland”. AUSTRALIAN NATIONAL AUDIT OFFICE (1999), “Electronic Service Delivery, including Internet Use, by Commonwealth Government Agencies”, Audit Report No. 18 (see www.anao.gov.au) . BRADSHAW, P. (2001), “Working Together to Deliver e-Government; Involving Staff with Change Management”, Ministry of Finance. BJÖRQVIST, S. (2002), “Experience with E-Government in Statistics Finland”, OECD E-Government Seminar on Vision, Responsiveness and Measurement, 11 – 12 March 2002, Paris. BOUCKAERT, G., POLLITT, C. (2000), “Public Management Reform: A Comparative Analysis”. BOUCKAERT, G., ORMOND, D., PETERS, G. (2000), “A Potential Governance Agenda for Finland”, Ministry of Finance Research Report. CASTELLS, M. (1996), “The Rise of the Information Society”. CASTELLS, M., HIMANEN, P. (2001), “The Finnish Model of the Information Society”, SITRA Reports series No. 17. COMMITTEE FOR THE FUTURE AND NATIONAL FUND FOR RESEARCH AND DEVELOMENT (1999) “Politics & Internet”, report of the 2 nd international congress on politics and Internet. CONSUMER AGENCY AND OMBUDSMAN (2001), “Annual Report 2001”. 170
EUROPEAN COMMISSION (2000), “E-Europe, An Information Society for All” – Communication on a Commission Initiative for the Special European Council of Lisbon, 23-24 March 2000. EUROPEAN COMMISSION (2002), “Web-based Survey on Electronic Public Services” – eEurope Report. FINNISH NATIONAL FUND FOR RESEARCH AND DEVELOPMENT – SITRA (1999), “The Challenges of ICT in Finnish Education”. FINNISH NATIONAL FUND FOR RESEARCH AND DEVELOPMENT – SITRA (1998), “Quality of Life, Knowledge and Competitiveness – Premises and Objectives for Strategic Development of the Finnish Information Society, Helsinki. HARALA, R. (1997), “Statistical Properties and Quality of Register-based Census Statistics in Finland”, Symposium ’97, New Directions in Surveys and Censuses, Ottawa, 5-7 November 1997. HOPKINS, A. (2002), Discussion paper on the issue of responsive e-government services from the perspective of service users – OECD E-government Seminar on Vision, Context and Responsiveness, 11 – 12 March 2002, Paris. HOLKERI, K., “Evaluation of Public Management Reforms in Finland: From Ad Hoc Studies To A Programmatic Approach”, OECD Paper. HOLKERI, K. (2001), “Share Your Views with Us – A Finnish Experience of involving Citizens with ICT”, paper presented at the Third Global Forum “Fostering Democracy and Development Through Egovernment”, 15-17 March 2001, Naples. KPMG (2001), “Creating the Transformation to E-Government”. THE INTERNATIONAL COUNCIL FOR IT IN GOVERNMENT ADMINISTRATION - ICA (2001), “Round Table Report, Finland”, Berlin. INTERCHANGE OF DATA BETWEEN ADMINISTRATIONS - IDA (2002), “Public eProcurement”, Summary report. INFORMATION SOCIETY ADVISORY BOARD (2001), “Report of the Information Society Advisory Board”. INFORMATION SOCIETY ADVISORY BOARD (2001), “Public Services in the New Millennium – Programme of Action to Promote Online Government, 2002 – 2003”, Summary of a Report by the Information Society Advisory Board. JAKOBSON (1998), “Finland in the New Europe”. 171
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OECD e-GOVERNMENT STUDIES e-GOVERNM
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ACKNOWLEDGEMENTS The Secretariat wo
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4.2.5 Managing multiple service cha
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This report provides a first compre
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Finland could reinforce citizen sup
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Technical issues have been recognis
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The central government, however, la
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E-government has helped improve pla
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OVERALL ASSESSMENT The first phase
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6. The constitutional independence
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6. As the first OECD report of its
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Box 1.1. E-government co-ordination
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x The central administration does n
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2 THE CASE FOR E-GOVERNMENT 25. The
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Key Points - 4 x Public administrat
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40. As a result of these earlier go
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is illustrative. An online transact
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Health care 50 29 21 Unemployment 8
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3 BARRIERS TO E-GOVERNMENT 61. E-go
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action unclear. In interviews, IT o
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80. As noted in Chapter 2, the Stat
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equired to provide e-government str
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most important way to fund e-govern
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obtain (38%), followed by funds for
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Figure 3.4. E-government technologi
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113. Not surprisingly, the OECD sur
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3.3.2 Types of barriers 119. Respon
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x Technology neutrality in legislat
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“backbone” of the government ne
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egional authorities is decisive, ev
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Box 3.5. The development of mobile
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x Improving the public administrati
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political leaders to impress upon t
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showed that top management commitme
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levels of government. In particular
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home and school, every business and
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E-government Imperative (2003) list
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Key Points - 31 x The proportion of
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Key Points - 32 x Basic online info
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Key Points - 33 x Interactive infor
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of using more efficient electronic
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Key Points - 35 x The proportion of
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233. The Finnish Vehicle Administra
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citizens’ access to information i
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4.3.2 E-engagement at the ministry
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Key Points - 38 x E-engagement init
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255. At the end of 2002, the curren
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Themes portal (e.g. environmental,
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partnerships”). The most signific
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job satisfaction enquiry and models
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Key Points - 42 x Structural impact
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Key Points - 43 x Change management
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Figure 4.17. E-government leadershi
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297. Interviews with ministries and
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x Horizontal co-ordination: lack of
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Figure 4.22. Government-wide leader
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catalyst as well as formal or infor
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operation of the Ministry of Social
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development of Internet service del
Page 120 and 121: Box 4.7. Adapting E-Procurement for
Page 122 and 123: strategies but also the ability to
Page 124 and 125: 361. Moreover, the lack of opportun
Page 126 and 127: 372. The OECD report on the Finnish
Page 128 and 129: x E-government plans are important
Page 130 and 131: 5 NEXT STEPS 385. In May 2003, the
Page 132 and 133: completely new architecture for gat
Page 134 and 135: 399. Brokers receive revenue from t
Page 136 and 137: 409. In 1998, the government agreed
Page 138 and 139: Figure 6.3. Finnish electronic citi
Page 140 and 141: 430. For both municipalities and KE
Page 142 and 143: 6.3 Case study 3: The citizen porta
Page 144 and 145: tourism, immigration and emigration
Page 146 and 147: Key Points - 60 x The citizen citiz
Page 148 and 149: 7.2 Appendix 2: Reports, strategies
Page 150 and 151: x Public Management in Finland (200
Page 152 and 153: ought together government, civil so
Page 154 and 155: freedom of choice and availability,
Page 156 and 157: 499. The Ministry of the Interior c
Page 158 and 159: decision requires it to provide net
Page 160 and 161: 522. Contrary to former reports by
Page 162 and 163: x By comparison, the term Web site
Page 164 and 165: 7.4.2 List of acronyms AFLRA: The A
Page 166 and 167: 7.5 Appendix 5: Methodology 7.5.1 D
Page 168 and 169: 2. Responses are not included in ov
Page 172 and 173: JUSSILAINEN, M. (2003), “Knowledg
Page 174 and 175: OECD (1992), “ICCP Reviews of Inf
Page 176 and 177: “GOVERNMENT RESOLUTION ON HIGH-QU
Page 178: VISTI, S. (1998), “Electronic Ide
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