e-GOVERNMENT IN FINLAND - ePractice.eu

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Key Points - 32 x Basic online information, or stage 1 services, are the type most commonly provided by central ministries and agencies. x Respondents which reported a greater demand for electronic services coming from the business sector reported providing stage 1 services to both citizens and businesses. This was not necessarily the case for respondents with less of a business orientation (i.e. those that reported a greater demand from citizens). 4.2.2 Stage 2 online services: Interactive information 210. While Stage 1 information tends to be static, developing services to Stage 2 allows users to access an agency’s database for publicly available information and to interact with the information in order to carry out electronic searches and calculations based on their own criteria. 211. Both Stage 1 and Stage 2 services focus on providing information to users, but Stage 2 services necessitate a greater investment in thinking about how citizens and businesses will use that information, the rules for making certain information public and accessible, the target audience and the types of tools that can add value to the user’s experience, making it easier to find what he or she is looking for and/or tailoring information searches. For example, in interviews with the OECD, the Agrifood Research Agency indicated its intention to provide more personalised services on its Agronet Web site. It has just entered into an agreement with a private contractor for obtaining portal tools that will allow it to provide information based on the type of user. They are also developing an enterprise portal for researchers and administration officials. Some examples of Stage 2 services in Finland include: - Finlex, a searchable database of legislation, case law and international treaties run by the Ministry of Justice. 36 - The StatFin service on Statistics Finland’s Web site which allows users to define variables in order to query data. 37 - Agronet, the Agrifood Research Agency Web site, which provides information with some limited interactivity, for example, allowing users to find out information about their particular area of the country. 38 212. Since Stage 2 services may mean allowing users some access to organisations’ databases, it is necessary to set rules on access and improve security. For example, the Consumer Agency is in the process of transferring its intranet to an XML-based system to make it easier to access and to allow certain users (i.e. municipal counsellors) to query the internal database. They are also looking at making some information available on their external Web site. This requires establishing a hierarchy for access to different levels of information (Figure 13). 36 www.finlex.fi/english/index.html 37 www.stat.fi/index_en.html 38 www.agronet.fi/ 78
Figure 13. Diagram of the Finnish Consumer Agency’s information resources 213. Figure 14 illustrates the percentage of respondents that reported providing services at Stage 2, by customer orientation. As for Stage 1, respondents reported that services were targeted more to citizens than to businesses or other users. Among those reporting providing services at Stage 2, 23% had a very broad customer focus, delivering services to citizens, businesses and other users. 70% 60% 50% 40% 30% 20% 10% 0% Source: OECD Website Source: OECD Extranet (Consumer Counsellors) Figure 4.5. Customer orientation of Stage 2 electronic services, 2002 Stage 2 e-services to citizens Stage 2 e-services to businesses Stage 2 e-services to others Provided Planned 79 Intranet Internal Database Extranet (Economic & Debt Counsellors)
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OECD e-GOVERNMENT STUDIES e-GOVERNM
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ACKNOWLEDGEMENTS The Secretariat wo
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4.2.5 Managing multiple service cha
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This report provides a first compre
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Finland could reinforce citizen sup
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Technical issues have been recognis
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The central government, however, la
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E-government has helped improve pla
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OVERALL ASSESSMENT The first phase
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6. The constitutional independence
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6. As the first OECD report of its
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Box 1.1. E-government co-ordination
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x The central administration does n
Page 28 and 29: 2 THE CASE FOR E-GOVERNMENT 25. The
Page 30 and 31: Key Points - 4 x Public administrat
Page 32 and 33: 40. As a result of these earlier go
Page 34 and 35: is illustrative. An online transact
Page 36 and 37: Health care 50 29 21 Unemployment 8
Page 38 and 39: 3 BARRIERS TO E-GOVERNMENT 61. E-go
Page 40 and 41: action unclear. In interviews, IT o
Page 42 and 43: 80. As noted in Chapter 2, the Stat
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Page 46 and 47: most important way to fund e-govern
Page 48 and 49: obtain (38%), followed by funds for
Page 50 and 51: Figure 3.4. E-government technologi
Page 52 and 53: 113. Not surprisingly, the OECD sur
Page 54 and 55: 3.3.2 Types of barriers 119. Respon
Page 56 and 57: x Technology neutrality in legislat
Page 58 and 59: “backbone” of the government ne
Page 60 and 61: egional authorities is decisive, ev
Page 62 and 63: Box 3.5. The development of mobile
Page 64 and 65: x Improving the public administrati
Page 66 and 67: political leaders to impress upon t
Page 68 and 69: showed that top management commitme
Page 70 and 71: levels of government. In particular
Page 72 and 73: home and school, every business and
Page 74 and 75: E-government Imperative (2003) list
Page 76 and 77: Key Points - 31 x The proportion of
Page 80 and 81: Key Points - 33 x Interactive infor
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Page 84 and 85: Key Points - 35 x The proportion of
Page 86 and 87: 233. The Finnish Vehicle Administra
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Page 90 and 91: 4.3.2 E-engagement at the ministry
Page 92 and 93: Key Points - 38 x E-engagement init
Page 94 and 95: 255. At the end of 2002, the curren
Page 96 and 97: Themes portal (e.g. environmental,
Page 98 and 99: partnerships”). The most signific
Page 100 and 101: job satisfaction enquiry and models
Page 102 and 103: Key Points - 42 x Structural impact
Page 104 and 105: Key Points - 43 x Change management
Page 106 and 107: Figure 4.17. E-government leadershi
Page 108 and 109: 297. Interviews with ministries and
Page 110 and 111: x Horizontal co-ordination: lack of
Page 112 and 113: Figure 4.22. Government-wide leader
Page 114 and 115: catalyst as well as formal or infor
Page 116 and 117: operation of the Ministry of Social
Page 118 and 119: development of Internet service del
Page 120 and 121: Box 4.7. Adapting E-Procurement for
Page 122 and 123: strategies but also the ability to
Page 124 and 125: 361. Moreover, the lack of opportun
Page 126 and 127: 372. The OECD report on the Finnish
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x E-government plans are important
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5 NEXT STEPS 385. In May 2003, the
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completely new architecture for gat
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399. Brokers receive revenue from t
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409. In 1998, the government agreed
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Figure 6.3. Finnish electronic citi
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430. For both municipalities and KE
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6.3 Case study 3: The citizen porta
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tourism, immigration and emigration
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Key Points - 60 x The citizen citiz
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7.2 Appendix 2: Reports, strategies
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x Public Management in Finland (200
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ought together government, civil so
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freedom of choice and availability,
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499. The Ministry of the Interior c
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decision requires it to provide net
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522. Contrary to former reports by
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x By comparison, the term Web site
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7.4.2 List of acronyms AFLRA: The A
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7.5 Appendix 5: Methodology 7.5.1 D
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2. Responses are not included in ov
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8 BIBLIOGRAPHY ACCENTURE (2001),
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JUSSILAINEN, M. (2003), “Knowledg
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OECD (1992), “ICCP Reviews of Inf
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“GOVERNMENT RESOLUTION ON HIGH-QU
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VISTI, S. (1998), “Electronic Ide
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