e-GOVERNMENT IN FINLAND - ePractice.eu

More documents

Recommendations

Info

4.3.2 E-engagement at the ministry and agency level 244. To provide an overall estimate of the extent of e-engagement projects in Finland, the OECD survey asked ministries and agencies to indicate whether e-engagement is a main goal of their egovernment strategies. Respondents mentioned e-engagement as a main goal in 42% of cases. While ministries reported much greater participation in e-engagement activities than agencies, the survey did not find any relationship between the size of ministries and agencies and the degree of implementation of eengagement activities. 245. In contrast, an even higher percentage of respondents had already initiated some type of eengagement activity at the time of the survey (Figure 16). This seems to indicate that e-engagement is seen as a vital tool for improving service delivery and decision making, rather than as an end in itself. The OECD survey did not show any difference in e-engagement activities between respondents who listed eengagement as one of their main goals and those who did not. The presence of an e-engagement strategy did not seem, therefore, to be a decisive factor in e-engagement implementation. 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Source: OECD Figure 4.7. Implementation of e-engagement and information activities Electronic information Electronic consultation Electronic participation Provided Planned 246. Not surprisingly, the most common type of e-engagement activity among respondents to the OECD survey was the provision of information related to policy issues (77%). More than half of respondents, however, also reported conducting citizen consultation on policy issues (59%), for example through electronic letterboxes, surveys, news groups, etc. Only 13% of respondents reported providing opportunities for citizens’ active participation in policy making, for example through online discussion groups, chat events, etc., but 24% plan to implement this kind of e-engagement. 247. One would expect that the more an organisation offered interactive (Stage 3 and 4) services, the more it would need to engage users to make sure that the services are well targeted. The survey, however, did not show any relation between the presence of feedback mechanism and the degree to which advanced (i.e. Stage 3 or 4) electronic services are provided. A reason for that may be that advanced services are mainly business oriented, while e-engagement activities are more citizen focused. In addition, as e- 90
engagement is a new area of interest, agencies and ministries, even if interested, may simply still lack the expertise to implement e-engagement programmes. 248. With regard to the differences between ministries and agencies, the survey results indicate that, among respondents, ministries have implemented more e-engagement activities involving information, consultation and participation in policy making than agencies (Figure 17). One could expect greater ministry involvement in e-engagement owing to the natural inclination of political organisations to involve citizens. If this is the case, ministries’ experience in using ICT to build relations with citizens could be shared with the more “operational” agencies. Figure 4.8. E-engagement activities: comparison of ministries and central agencies Provide opportunity for active participation in policy issues Provide opportunity for consultation on policy issues Provide information on policy issues Source: OECD 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 249. Finally, the survey found that most e-engagement activities seem to take place in an existing information and consultation framework, and 80% of respondents reported that their e-engagement information, participation and consultation activities are integrated with traditional tools to inform and engage citizens in policy making (e.g. brochures, posters, public hearings). 91 Ministries Agencies
Page 1:
OECD e-GOVERNMENT STUDIES e-GOVERNM
Page 4 and 5:
ACKNOWLEDGEMENTS The Secretariat wo
Page 6 and 7:
4.2.5 Managing multiple service cha
Page 8 and 9:
This report provides a first compre
Page 10 and 11:
Finland could reinforce citizen sup
Page 12 and 13:
Technical issues have been recognis
Page 14 and 15:
The central government, however, la
Page 16 and 17:
E-government has helped improve pla
Page 18 and 19:
OVERALL ASSESSMENT The first phase
Page 20 and 21:
6. The constitutional independence
Page 22 and 23:
6. As the first OECD report of its
Page 24 and 25:
Box 1.1. E-government co-ordination
Page 26 and 27:
x The central administration does n
Page 28 and 29:
2 THE CASE FOR E-GOVERNMENT 25. The
Page 30 and 31:
Key Points - 4 x Public administrat
Page 32 and 33:
40. As a result of these earlier go
Page 34 and 35:
is illustrative. An online transact
Page 36 and 37:
Health care 50 29 21 Unemployment 8
Page 38 and 39:
3 BARRIERS TO E-GOVERNMENT 61. E-go
Page 40 and 41: action unclear. In interviews, IT o
Page 42 and 43: 80. As noted in Chapter 2, the Stat
Page 44 and 45: equired to provide e-government str
Page 46 and 47: most important way to fund e-govern
Page 48 and 49: obtain (38%), followed by funds for
Page 50 and 51: Figure 3.4. E-government technologi
Page 52 and 53: 113. Not surprisingly, the OECD sur
Page 54 and 55: 3.3.2 Types of barriers 119. Respon
Page 56 and 57: x Technology neutrality in legislat
Page 58 and 59: “backbone” of the government ne
Page 60 and 61: egional authorities is decisive, ev
Page 62 and 63: Box 3.5. The development of mobile
Page 64 and 65: x Improving the public administrati
Page 66 and 67: political leaders to impress upon t
Page 68 and 69: showed that top management commitme
Page 70 and 71: levels of government. In particular
Page 72 and 73: home and school, every business and
Page 74 and 75: E-government Imperative (2003) list
Page 76 and 77: Key Points - 31 x The proportion of
Page 78 and 79: Key Points - 32 x Basic online info
Page 80 and 81: Key Points - 33 x Interactive infor
Page 82 and 83: of using more efficient electronic
Page 84 and 85: Key Points - 35 x The proportion of
Page 86 and 87: 233. The Finnish Vehicle Administra
Page 88 and 89: citizens’ access to information i
Page 92 and 93: Key Points - 38 x E-engagement init
Page 94 and 95: 255. At the end of 2002, the curren
Page 96 and 97: Themes portal (e.g. environmental,
Page 98 and 99: partnerships”). The most signific
Page 100 and 101: job satisfaction enquiry and models
Page 102 and 103: Key Points - 42 x Structural impact
Page 104 and 105: Key Points - 43 x Change management
Page 106 and 107: Figure 4.17. E-government leadershi
Page 108 and 109: 297. Interviews with ministries and
Page 110 and 111: x Horizontal co-ordination: lack of
Page 112 and 113: Figure 4.22. Government-wide leader
Page 114 and 115: catalyst as well as formal or infor
Page 116 and 117: operation of the Ministry of Social
Page 118 and 119: development of Internet service del
Page 120 and 121: Box 4.7. Adapting E-Procurement for
Page 122 and 123: strategies but also the ability to
Page 124 and 125: 361. Moreover, the lack of opportun
Page 126 and 127: 372. The OECD report on the Finnish
Page 128 and 129: x E-government plans are important
Page 130 and 131: 5 NEXT STEPS 385. In May 2003, the
Page 132 and 133: completely new architecture for gat
Page 134 and 135: 399. Brokers receive revenue from t
Page 136 and 137: 409. In 1998, the government agreed
Page 138 and 139: Figure 6.3. Finnish electronic citi
Page 140 and 141:
430. For both municipalities and KE
Page 142 and 143:
6.3 Case study 3: The citizen porta
Page 144 and 145:
tourism, immigration and emigration
Page 146 and 147:
Key Points - 60 x The citizen citiz
Page 148 and 149:
7.2 Appendix 2: Reports, strategies
Page 150 and 151:
x Public Management in Finland (200
Page 152 and 153:
ought together government, civil so
Page 154 and 155:
freedom of choice and availability,
Page 156 and 157:
499. The Ministry of the Interior c
Page 158 and 159:
decision requires it to provide net
Page 160 and 161:
522. Contrary to former reports by
Page 162 and 163:
x By comparison, the term Web site
Page 164 and 165:
7.4.2 List of acronyms AFLRA: The A
Page 166 and 167:
7.5 Appendix 5: Methodology 7.5.1 D
Page 168 and 169:
2. Responses are not included in ov
Page 170 and 171:
8 BIBLIOGRAPHY ACCENTURE (2001),
Page 172 and 173:
JUSSILAINEN, M. (2003), “Knowledg
Page 174 and 175:
OECD (1992), “ICCP Reviews of Inf
Page 176 and 177:
“GOVERNMENT RESOLUTION ON HIGH-QU
Page 178:
VISTI, S. (1998), “Electronic Ide
show all

e-GOVERNMENT IN FINLAND - ePractice.eu

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?