e-GOVERNMENT IN FINLAND - ePractice.eu
e-GOVERNMENT IN FINLAND - ePractice.eu
e-GOVERNMENT IN FINLAND - ePractice.eu
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Key Points - 60<br />
x The citizen citizen portal invested in up-front piloting, consultation and evaluation to<br />
ascertain the needs of end users (citizens and businesses) and the civil servants who<br />
provide content and services. This planning resulted in a clear statement of objectives for<br />
guiding the implementation of successive versions<br />
x The portal has been extensively marketed via television, radio channels, magazine<br />
advertisements, Web advertisements, articles, presentations, brochures, bookmarks to<br />
libraries and schools. The great increase in the number of users, as well as user feedback<br />
from questionnaires, clearly underlines the success of the portal<br />
x In autumn 2002, a survey of citizens and authorities was conducted to assess the<br />
experiences, needs and expectations of actual users. Several ideas for analysis and<br />
evaluation before launching the next version have been raised and will constitute the bulk<br />
of the 2003-04 portal strategy<br />
x While the project’s stated objective is to promote co-operation among service providers,<br />
rather than integration of services, it may want to look at how it can use its position as an<br />
entry point for end users to help facilitate service integration.<br />
x Since the unit managing the portal has few tools to ensure co-operation, future success will<br />
depend on regular consultation with the ministries and agencies and other partners who<br />
provide links and content to ensure that the portal continues to meet their needs. It will<br />
also require maintaining clear responsibilities for content creation and updating of the<br />
information available through the portal.<br />
146