e-GOVERNMENT IN FINLAND - ePractice.eu

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7.2 Appendix 2: Reports, strategies, decisions and acts related to e-government 469. This part reviews the main Finnish reports, strategies, decisions and acts relating to egovernment. Its focus is on those specifically mentioning electronic services, e-enablers and e-engagement. 1994 Table 6. Visions, strategies and decisions related to e-government in Finland from 1994 to 2002 x Cabinet Decision on Information Management in Government. x Government Decision on Drafting a National Information Society Strategy. x “Finland Towards the Information Society – a National Strategy”, proposed strategy by Ministry of Finance. 1995 x Developing a Finnish Information Society, Resolution. x Finland’s Way towards the Information Society, The National Strategy. x Government Programme of Paavo Lipponen I. 1996 x “Finland’s Way to the Information Society: The National Strategy and Its Implementation” – MoF proposal. 1998 x Government Resolution on Electronic Transactions, the Development of Online Services and Reduction of Data Gathering (including Methods for Authentication, Digital Signature and Encryption). x Quality of Life, Knowledge and Competitiveness, premises and objectives for strategic development of the Finnish information society by SITRA. x Quality Strategy for Public Services. x Government Resolution on High-quality Services, Good Governance and a Responsible Civic Society. 1999 x Government Programme of Paavo Lipponen II (law passed by Parliament). x The Act on the Openness of Government Activities (621/1999). x Personal Data Act (523/1999). x Act on Protection of Privacy and Data Security in Telecommunications (565/1999). x New Information Technology and Citizen’s Possibilities to Influence Decision Making” project of the Ministry of Finance. x Identity Card Act (829/1999). 148
x Act on Electronic Service in the Administration (1318/1999). (valid from 1.1.2000 was replaced on 1.2.2003). x Amendments of the Population Information Act (507/1999). x Two user surveys on the views of citizens towards the delivery of public administration by Ministry of the Interior. x Policy Decision of the Government on the Development of Information Management of State Administration. 2000 x Report of international expert group on the reform of the central government/central administration resulting in: i) five projects on strengthening government co-ordination and co-operation; ii) three projects on strengthening the steering role of ministries in their administrative fields, iii) three projects on strengthening citizen/government connections and quality in administration; iv) two projects on information systems of government and government as an employer. Ministry of Finance. x Act on Electronic Service in the Administration. x Act on Electronic Communication in Administration. x Information Technology within the Government 2000. x Policy Decision of the Government on the Development of Information Management of the State Administration. x Finland as an Information Society – Report by the Information Society Advisory Board (ISAB). x IT Co-ordination and Public Management Reform, A Comparison between Finland and Norway (2000), Research Reports, Ministry of Finance. 2001 x Report of the Information Society Advisory Board to the Finnish Government (2001). x JUNA report on Public Access Terminals and Citizen’s Electronic Transactions Project. x JUNA report on the project XML Techniques in the Development of Electronic Public Services. x JUNA report on the e-Stra project, Information Society and Management’s Strategic Ability in Public Administration. x JUNA report on the MOVE @ project, Possibilities of Mobility in Electronic Public Services. x Standpoint of the Ministerial Steering Group on the Reform of Central Government, Public Management Department, Ministry of Finance. x Programme of Action to Promote Online Government, “Public Services in the New Millennium”. Taskforce on online government established by the Information Society Advisory Board. x Three Years of the Information Society (2001), survey by Statistics Finland on opinions and attitudes. x On the Road to the Finnish Information Society III (2001), data on the development of the information society by Statistics Finland. x The Finnish Model of the Information Society (2001), report by SITRA. 149
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OECD e-GOVERNMENT STUDIES e-GOVERNM
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ACKNOWLEDGEMENTS The Secretariat wo
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4.2.5 Managing multiple service cha
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This report provides a first compre
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Finland could reinforce citizen sup
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Technical issues have been recognis
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The central government, however, la
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E-government has helped improve pla
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OVERALL ASSESSMENT The first phase
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6. The constitutional independence
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6. As the first OECD report of its
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Box 1.1. E-government co-ordination
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x The central administration does n
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2 THE CASE FOR E-GOVERNMENT 25. The
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Key Points - 4 x Public administrat
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40. As a result of these earlier go
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is illustrative. An online transact
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Health care 50 29 21 Unemployment 8
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3 BARRIERS TO E-GOVERNMENT 61. E-go
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action unclear. In interviews, IT o
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80. As noted in Chapter 2, the Stat
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equired to provide e-government str
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most important way to fund e-govern
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obtain (38%), followed by funds for
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Figure 3.4. E-government technologi
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113. Not surprisingly, the OECD sur
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3.3.2 Types of barriers 119. Respon
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x Technology neutrality in legislat
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“backbone” of the government ne
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egional authorities is decisive, ev
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Box 3.5. The development of mobile
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x Improving the public administrati
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political leaders to impress upon t
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showed that top management commitme
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levels of government. In particular
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home and school, every business and
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E-government Imperative (2003) list
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Key Points - 31 x The proportion of
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Key Points - 32 x Basic online info
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Key Points - 33 x Interactive infor
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of using more efficient electronic
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Key Points - 35 x The proportion of
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233. The Finnish Vehicle Administra
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citizens’ access to information i
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4.3.2 E-engagement at the ministry
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Key Points - 38 x E-engagement init
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255. At the end of 2002, the curren
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Themes portal (e.g. environmental,
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Page 102 and 103: Key Points - 42 x Structural impact
Page 104 and 105: Key Points - 43 x Change management
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Page 108 and 109: 297. Interviews with ministries and
Page 110 and 111: x Horizontal co-ordination: lack of
Page 112 and 113: Figure 4.22. Government-wide leader
Page 114 and 115: catalyst as well as formal or infor
Page 116 and 117: operation of the Ministry of Social
Page 118 and 119: development of Internet service del
Page 120 and 121: Box 4.7. Adapting E-Procurement for
Page 122 and 123: strategies but also the ability to
Page 124 and 125: 361. Moreover, the lack of opportun
Page 126 and 127: 372. The OECD report on the Finnish
Page 128 and 129: x E-government plans are important
Page 130 and 131: 5 NEXT STEPS 385. In May 2003, the
Page 132 and 133: completely new architecture for gat
Page 134 and 135: 399. Brokers receive revenue from t
Page 136 and 137: 409. In 1998, the government agreed
Page 138 and 139: Figure 6.3. Finnish electronic citi
Page 140 and 141: 430. For both municipalities and KE
Page 142 and 143: 6.3 Case study 3: The citizen porta
Page 144 and 145: tourism, immigration and emigration
Page 146 and 147: Key Points - 60 x The citizen citiz
Page 150 and 151: x Public Management in Finland (200
Page 152 and 153: ought together government, civil so
Page 154 and 155: freedom of choice and availability,
Page 156 and 157: 499. The Ministry of the Interior c
Page 158 and 159: decision requires it to provide net
Page 160 and 161: 522. Contrary to former reports by
Page 162 and 163: x By comparison, the term Web site
Page 164 and 165: 7.4.2 List of acronyms AFLRA: The A
Page 166 and 167: 7.5 Appendix 5: Methodology 7.5.1 D
Page 168 and 169: 2. Responses are not included in ov
Page 170 and 171: 8 BIBLIOGRAPHY ACCENTURE (2001),
Page 172 and 173: JUSSILAINEN, M. (2003), “Knowledg
Page 174 and 175: OECD (1992), “ICCP Reviews of Inf
Page 176 and 177: “GOVERNMENT RESOLUTION ON HIGH-QU
Page 178: VISTI, S. (1998), “Electronic Ide
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