e-GOVERNMENT IN FINLAND - ePractice.eu
e-GOVERNMENT IN FINLAND - ePractice.eu
e-GOVERNMENT IN FINLAND - ePractice.eu
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Figure 6.3. Finnish electronic citizen’s ID card issued per year subscribers (1999-2002)<br />
7000<br />
6000<br />
5000<br />
4000<br />
3000<br />
2000<br />
1000<br />
419. While several ministries have been involved in the development of the F<strong>IN</strong>EID card, most have<br />
yet to develop services that use it. The Ministry of Transport and Communication, for example, plans to<br />
have services requiring authentication by 2005. Only 15 respondents to the MoF’s 2001 survey of<br />
government IT use reported currently using PKI as part of their service provision. Another 41 reported that<br />
PKI services were under development (out of about 118 public organisations providing electronic<br />
services). When asked about projects, however, the percentage of PKI use rises, with about 30 out of<br />
101 projects involving some type of PKI.<br />
6.2.4 Problems and criticisms<br />
0<br />
1000<br />
Source: MoF estimates<br />
6500<br />
420. The main, and most apparent, reason for the F<strong>IN</strong>EID card’s lack of popularity is the relatively<br />
few transactions with government and the lack of interactive services requiring authentication. While the<br />
absence of an authentication infrastructure was cited by some as a reason for the lack of Stage 3 services,<br />
there has not been a marked increase in interactive services requiring authentication since the card was<br />
launched. The current worry about how to develop an adequate user base reveals the danger that the<br />
F<strong>IN</strong>EID card is a solution in search of a problem.<br />
421. When it was first rolled out in 1999, some in the MoI believed that the card would be used to<br />
make changes to ID entries and that more applications would be available in six months. After three years,<br />
there are now more than 50 applications for the F<strong>IN</strong>EID card, including regional and central administration<br />
services, online banking and insurance and educational services. Very few of these services are provided<br />
by the central administration.<br />
422. None of the current services using the F<strong>IN</strong>EID card seems to provide the “killer app”, an<br />
electronic service that is so useful to citizens that they would buy a F<strong>IN</strong>EID card to be able to conduct that<br />
transaction over the Internet. In addition, killer apps should be easy to use and be needed frequently<br />
enough to justify making the effort to acquire the necessary equipment and learn a new procedure. While<br />
e-government services are meant to simplify life for the user, the need to apply and pay for the card and<br />
purchase and install the card reader may make the electronic service option less attractive than existing<br />
service channels. For example, one of the best-known online services requiring authentication using the<br />
F<strong>IN</strong>EID card is the change of address announcement, yet changes of address occur relatively infrequently<br />
and can be done using a telephone without any additional authentication.<br />
138<br />
3500 3500<br />
1999 2000 2001 2002<br />
number of card issued per year