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tourism, immigration and emigration, money and property, Finnish society, health and nutrition, financial support and benefits, employment and enterprise, and environment and nature. 6.3.3 Financing and management 454. The portal project was co-ordinated and financed by the MoF, which dedicated two staff members and FIM 2 million (EUR 330 000) in initial investment through the one-time “future funds”This represents four times the previous annual budget for the Citizen’s Guide (FIM 500 000 or EUR 84 000). At the beginning, however, it was unsure how the operations of this cross-governmental project would be financed, since the “future funds” only covered project development for the period 2001-02. Financing of the portal is in the MoF’s operational budget for 2003. 455. Management of the portal is ensured by an executive board composed of representatives from nearly all ministries, the Consumer Agency as well as three civil society associations (the Finnish Federation of the Visually Impaired, the Finnish Youth Co-Operation Allianssi and the Central Association of Finnish Pensioners). The board was formed in May 2002 to support, supervise and comment on the portal project. The portal information providers, nearly 100 agencies and other public and private authorities, co-operate to improve the co-ordination of information and to develop certain subject areas within the portal. A co-operation network has been formed among the information providers and some theme groups will be formed to verify and augment subject content. 456. The initial Citizen’s Guide and, later, the planning and building of the portal were the responsibility of the MoF’s Public Management Department. The implementation was carried out mostly by external contractors, although they also played a major role in the planning and design of the portal (e.g. booklets, graphic design, etc.). 457. Experts from other agencies also contributed to the initial planning and organisation of the portal. All ministries were involved, as well as the association of municipalities and regions. Development of the portal also benefited from a survey on user satisfaction and desired services carried out in 2000 in relation to the portal pilot. 458. Responsibility for the management, development and running of the portal has been moved to the MoF’s Government Information Management Unit. Responsibility for quality control is being transferred to information providers, which are responsible for the accuracy of their own information. 459. Citizen take-up of the portal and participation by ministries and agencies remain important for the portal’s success. The launch of the portal in 2002 was extensively advertised in newspapers, broadcasts, radio and the media in general. 460. The administration’s response to the portal has been generally positive. IT official interviewed by the OECD were very aware of the portal and more than 80% of respondents to the OECD survey reported that their Web site was connected to the citizen portal. In October 2002 a user survey was carried out: x Among citizens by a pop-up enquiry (which also provided the MoF with a user profile for the first time). x Among the authorities by an enquiry via e-mail. x Among some users by interviewing them personally about the usability of the portal. 144
461. The results show citizens to be the biggest user group and led to the creation of an average user profile that is in line with the classification of normal Internet users. Most users received information about suomi.fi from a Web page link. A television advertisement also brought many users. Almost half of the citizens who answered were first-time users. The survey also provided positive feedback about the portal. The ease and rapidity of use, the clear layout, the lack of advertisements and the general idea of the portal were praised. Public authorities considered the service very important for citizens. 462. The survey also showed the number of page requests to be approximately 16 000 a day, i.e. double the target use of the Citizen’s Guide. 6.3.4 Future plans 463. Given the current lack of integration of the services linked to the portal, the executive board described above could play a crucial role in furthering the integration of services. However, some steps have already been taken towards improving service integration. The MoF is co-operating with the MoI’s project on citizens’ electronic forms to integrate electronic forms into the citizen portal. The first step towards integration has been to transfer the management and running of the electronic forms service to the Government Information Unit. Currently, forms can only be downloaded from the MoF-run Web site, www.lomake.fi, but the project is working on making it possible also to submit them electronically. There are also plans to integrate the citizen forum portal with the citizen portal. 464. The portal project is also working to improve links with existing regional and thematic portals and to help launch new portals where needed. For example, it is co-operating with the Ministry of the Environment on a new housing portal with links to several non-public organisations. At the same time, the MoF and MoI are involved in developing regional portals to complement the citizen portal through improved links with local services and resources and to address specific regional needs. 465. At the international level, Finland took part in a meeting on portals organised by the eEurope project of the European Commission and joined the pilot EU portal in November 2002. Links to the European Commission, to other European countries and to the Nordic region will be increasingly important with continued economic integration. 466. The integration of electronic signature technology into portal services will offer a major challenge to the development of the citizen portal. The possibility of submitting some forms electronically opens up a need, in the near future, to make digital signatures available for the transmission of sensitive information and/or documents. 145
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OECD e-GOVERNMENT STUDIES e-GOVERNM
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ACKNOWLEDGEMENTS The Secretariat wo
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4.2.5 Managing multiple service cha
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This report provides a first compre
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Finland could reinforce citizen sup
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Technical issues have been recognis
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The central government, however, la
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E-government has helped improve pla
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OVERALL ASSESSMENT The first phase
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6. The constitutional independence
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6. As the first OECD report of its
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Box 1.1. E-government co-ordination
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x The central administration does n
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2 THE CASE FOR E-GOVERNMENT 25. The
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Key Points - 4 x Public administrat
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40. As a result of these earlier go
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is illustrative. An online transact
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Health care 50 29 21 Unemployment 8
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3 BARRIERS TO E-GOVERNMENT 61. E-go
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action unclear. In interviews, IT o
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80. As noted in Chapter 2, the Stat
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equired to provide e-government str
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most important way to fund e-govern
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obtain (38%), followed by funds for
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Figure 3.4. E-government technologi
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113. Not surprisingly, the OECD sur
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3.3.2 Types of barriers 119. Respon
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x Technology neutrality in legislat
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“backbone” of the government ne
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egional authorities is decisive, ev
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Box 3.5. The development of mobile
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x Improving the public administrati
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political leaders to impress upon t
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showed that top management commitme
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levels of government. In particular
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home and school, every business and
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E-government Imperative (2003) list
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Key Points - 31 x The proportion of
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Key Points - 32 x Basic online info
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Key Points - 33 x Interactive infor
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of using more efficient electronic
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Key Points - 35 x The proportion of
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233. The Finnish Vehicle Administra
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citizens’ access to information i
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4.3.2 E-engagement at the ministry
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Key Points - 38 x E-engagement init
Page 94 and 95: 255. At the end of 2002, the curren
Page 96 and 97: Themes portal (e.g. environmental,
Page 98 and 99: partnerships”). The most signific
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Page 102 and 103: Key Points - 42 x Structural impact
Page 104 and 105: Key Points - 43 x Change management
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Page 108 and 109: 297. Interviews with ministries and
Page 110 and 111: x Horizontal co-ordination: lack of
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Page 122 and 123: strategies but also the ability to
Page 124 and 125: 361. Moreover, the lack of opportun
Page 126 and 127: 372. The OECD report on the Finnish
Page 128 and 129: x E-government plans are important
Page 130 and 131: 5 NEXT STEPS 385. In May 2003, the
Page 132 and 133: completely new architecture for gat
Page 134 and 135: 399. Brokers receive revenue from t
Page 136 and 137: 409. In 1998, the government agreed
Page 138 and 139: Figure 6.3. Finnish electronic citi
Page 140 and 141: 430. For both municipalities and KE
Page 142 and 143: 6.3 Case study 3: The citizen porta
Page 146 and 147: Key Points - 60 x The citizen citiz
Page 148 and 149: 7.2 Appendix 2: Reports, strategies
Page 150 and 151: x Public Management in Finland (200
Page 152 and 153: ought together government, civil so
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Page 156 and 157: 499. The Ministry of the Interior c
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Page 160 and 161: 522. Contrary to former reports by
Page 162 and 163: x By comparison, the term Web site
Page 164 and 165: 7.4.2 List of acronyms AFLRA: The A
Page 166 and 167: 7.5 Appendix 5: Methodology 7.5.1 D
Page 168 and 169: 2. Responses are not included in ov
Page 170 and 171: 8 BIBLIOGRAPHY ACCENTURE (2001),
Page 172 and 173: JUSSILAINEN, M. (2003), “Knowledg
Page 174 and 175: OECD (1992), “ICCP Reviews of Inf
Page 176 and 177: “GOVERNMENT RESOLUTION ON HIGH-QU
Page 178: VISTI, S. (1998), “Electronic Ide
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