- Page 1: OECD e-GOVERNMENT STUDIES e-GOVERNM
- Page 5 and 6: TABLE OF CONTENTS ASSESSMENT AND PR
- Page 7 and 8: 7.3.10 A fundamental dilemma: balan
- Page 9 and 10: Across government, however, ministr
- Page 11 and 12: The Finnish case shows that maintai
- Page 13 and 14: Finland’s national egovernment vi
- Page 15 and 16: Finland’s commitment to openness
- Page 17 and 18: The government has found some innov
- Page 19 and 20: E-Government in Finland : Proposals
- Page 21 and 22: INTRODUCTION 1. Finland’s success
- Page 23 and 24: 1 E-GOVERNMENT STRUCTURE AND CONTEX
- Page 25 and 26: Figure 1.1. Organisation of e-gover
- Page 27 and 28: look at the overall process of stat
- Page 29 and 30: Key Points - 3 x Public administrat
- Page 31 and 32: diffuse individual and government-w
- Page 33 and 34: government decided to establish aut
- Page 35 and 36: Box 2.2. E-government-related surve
- Page 37 and 38: 57. Government-wide statistics are
- Page 39 and 40: standardisation, to clarify what is
- Page 41 and 42: 75. When asked about concern over p
- Page 43 and 44: 600 500 400 300 200 100 0 Figure 3.
- Page 45 and 46: Key Points - 14 x In general, budge
- Page 47 and 48: 95. An agency with a staff of about
- Page 49 and 50: Box 3.2. Lack of financial tools fo
- Page 51 and 52: Advanced vs. non-advanced 109. The
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117. For agencies, the problem of a
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how to create an authentication sys
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Furthermore, by choosing a “stron
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x Region: The possession of a netwo
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more complex services such as on-li
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4 IMPLEMENTING E-GOVERNMENT 146. As
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however, that unfamiliarity with of
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Improving access, usability and end
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x 30% of respondents with a plan pr
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180. Broad targets without a plan o
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indicators miss most of the service
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Figure 4.2. Electronic service prov
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205. Figure 12 illustrates the cust
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Figure 13. Diagram of the Finnish C
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30% 25% 20% 15% 10% 5% 0% Source: O
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222. The Finnish Communications Reg
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229. Each of these national informa
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Key Points - 36 x Finland’s syste
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new government portal www.suomi.fi)
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engagement is a new area of interes
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Figure 4.10. Reported impact of ICT
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“lack of standards for quality, d
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x Highlighting the need for interna
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Box 4.5. Re-engineering process as
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availability, 56% reported that ser
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staff involvement are made at direc
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Figure 4.16. E-government leadershi
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Figure 4.19. Main responsibility fo
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4.5.3 Ensuring central co-ordinatio
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Figure 4.21. Government-wide leader
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y the Ministry of Finance on securi
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Figure4.23. Main responsibility for
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328. When asked whether or not e-go
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340. Agencies have reported that th
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Key Points - 52 x Tendering for IT
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Ministries tend to see the problem
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Problems with attracting and retain
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all staff in your organisation mana
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Table 4.2. Criteria included in e-g
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6 CASE STUDIES 6.1 Case study 1: G2
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also means that they no longer have
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Key Points - 57 x TYVI has been a l
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6.2.3 Implementation and initial re
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423. This example also reveals the
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income is put on the card. It may a
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engine. An assessment of the guide
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461. The results show citizens to b
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7 APPENDIX 7.1 Appendix 1: Finland
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x Act on Electronic Service in the
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7.3 Appendix 3: Synopsis of history
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481. SITRA again stressed the impor
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7.3.6 Integrating e-government with
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government’s project portfolio (1
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7.3.11 Identifying and addressing e
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7.4 Appendix 4: Glossary and List o
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x Employment and Economic Developme
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MoI: Ministry of the Interior MoJ:
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OECD survey of e-government in Finl
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7.5.5 Challenges 544. As the first
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EUROPEAN COMMISSION (2000), “E-Eu
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MINISTRY OF THE ENVIRONMENT (2000),
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SWEDISH AGENCY FOR ADMINISTRATIVE D
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MINISTRY OF FINANCE www.vn.fi MINIS