e-GOVERNMENT IN FINLAND - ePractice.eu

4.2.5 Managing multiple service channel strategy............................................................................. 87
4.3 E-engagement................................................................................................................................. 87
4.3.1 E-engagement at the national level........................................................................................... 88
4.3.2 E-engagement at the ministry and agency level ....................................................................... 90
4.3.3 Impact of ICT on citizen engagement....................................................................................... 92
4.4 Portals............................................................................................................................................. 93
4.4.1 The citizen portal ...................................................................................................................... 93
4.4.2 Portal connectivity.................................................................................................................... 94
4.5 Back-office changes ....................................................................................................................... 96
4.5.1 Promoting organisational change.............................................................................................. 96
4.5.2 Providing leadership ............................................................................................................... 104
4.5.3 Ensuring central co-ordination................................................................................................ 109
4.5.4 Managing public-private partnerships .................................................................................... 116
4.5.5 Improving skills...................................................................................................................... 121
4.6 Monitoring and evaluation of e-government................................................................................ 125
4.6.1 Monitoring and evaluation at central government level ......................................................... 126
4.6.2 Implementing monitoring and evaluation............................................................................... 127
5 NEXT STEPS...................................................................................................................................... 130
6 CASE STUDIES ................................................................................................................................. 131
6.1 Case study 1: G2B broker system for reporting business data to government (TYVI)................ 131
6.1.1 Advantages of the TYVI model.............................................................................................. 132
6.1.2 Involving TYVI operators ...................................................................................................... 133
6.1.3 Involving public authorities.................................................................................................... 134
6.1.4 Problems and criticisms.......................................................................................................... 134
6.2 Case study 2: The electronic citizen identification card (FINEID).............................................. 135
6.2.1 Background............................................................................................................................. 135
6.2.2 Demand for electronic identification ...................................................................................... 136
6.2.3 Implementation and initial results........................................................................................... 137
6.2.4 Problems and criticisms.......................................................................................................... 138
6.2.5 Future plans ............................................................................................................................ 140
6.3 Case study 3: The citizen portal ................................................................................................... 142
6.3.1 Background............................................................................................................................. 142
6.3.2 Goals and content ................................................................................................................... 143
6.3.3 Financing and management .................................................................................................... 144
6.3.4 Future plans ............................................................................................................................ 145
7 APPENDIX ......................................................................................................................................... 147
7.1 Appendix 1: Finland’s political and administrative system ......................................................... 147
7.2 Appendix 2: Reports, strategies, decisions and acts related to e-government.............................. 148
7.3 Appendix 3: Synopsis of history and key decisions..................................................................... 151
7.3.1 Drivers for proactive planning: development of the information society............................... 151
7.3.2 Decentralised responsibility and broad consultation .............................................................. 151
7.3.3 Tying information management planning to overall state administration objectives............. 152
7.3.4 Information society strategy and setting up e-enablers........................................................... 152
7.3.5 Information management objectives: administrative simplification and improved services.. 153
7.3.6 Integrating e-government with the public administration at all levels: JUNA ....................... 155
7.3.7 ICT for citizen participation and greater openness................................................................. 155
7.3.8 Enabling legislation for electronic services and information management ............................ 156
7.3.9 The key co-ordinator: the Ministry of Finance....................................................................... 157
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