e-GOVERNMENT IN FINLAND - ePractice.eu

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Key Points - 60 x The citizen citizen portal invested in up-front piloting, consultation and evaluation to ascertain the needs of end users (citizens and businesses) and the civil servants who provide content and services. This planning resulted in a clear statement of objectives for guiding the implementation of successive versions x The portal has been extensively marketed via television, radio channels, magazine advertisements, Web advertisements, articles, presentations, brochures, bookmarks to libraries and schools. The great increase in the number of users, as well as user feedback from questionnaires, clearly underlines the success of the portal x In autumn 2002, a survey of citizens and authorities was conducted to assess the experiences, needs and expectations of actual users. Several ideas for analysis and evaluation before launching the next version have been raised and will constitute the bulk of the 2003-04 portal strategy x While the project’s stated objective is to promote co-operation among service providers, rather than integration of services, it may want to look at how it can use its position as an entry point for end users to help facilitate service integration. x Since the unit managing the portal has few tools to ensure co-operation, future success will depend on regular consultation with the ministries and agencies and other partners who provide links and content to ensure that the portal continues to meet their needs. It will also require maintaining clear responsibilities for content creation and updating of the information available through the portal. 146
7 APPENDIX 7.1 Appendix 1: Finland’s political and administrative system 467. In 2000, public administration consumption in Finland was 19.6% of GDP. This compares with 17.6% for OECD countries in general, 19.3% for the European Union and 21.8% for Nordic countries. 64 468. Table 6 provides a brief summary of the main characteristics of the Finnish administrative and political system, based on a classification by Geert Bouckaert. 65 Table 7.1. Classification of Finnish politico-administrative regime Form of government Finland is a republic. With its new, explicitly parliamentary constitution and hence a president with more modest powers, differences with other Nordic countries are less noticeable. State structure Unitary: no federation. Executive government Consensual: tradition of grand coalitions. Centralised/decentralised Decentralised: municipalities enjoy considerable independence, safeguarded by the Constitution. Fairly fragmented: ministries are quite independent and each minister is individually responsible to parliament. Minister/mandarin relations Separate: mandarins and ministers have “separate” career paths. Fairly politicised: top civil servants often openly refer to their political sympathies. Administrative culture Tending to Rechtsstaat: Origin in a Rechtsstaat tradition, but moving towards mixed forms with a public interest model. Public management Responsibility split between Ministry of Finance (co-ordinator and responsible for central level) and Ministry of the Interior (responsible for regional government administration). Diversity of policy advice Mainly civil service: Not much input from academic or trade/business organisations. Major affiliations European Union 64 OECD, National Accounts of OECD Countries, 1989-2000, Vol. II. 65 Classification from G. Bouckaet et al.( 2000), p. 77. 147
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OECD e-GOVERNMENT STUDIES e-GOVERNM
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ACKNOWLEDGEMENTS The Secretariat wo
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4.2.5 Managing multiple service cha
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This report provides a first compre
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Finland could reinforce citizen sup
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Technical issues have been recognis
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The central government, however, la
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E-government has helped improve pla
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OVERALL ASSESSMENT The first phase
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6. The constitutional independence
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6. As the first OECD report of its
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Box 1.1. E-government co-ordination
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x The central administration does n
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2 THE CASE FOR E-GOVERNMENT 25. The
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Key Points - 4 x Public administrat
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40. As a result of these earlier go
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is illustrative. An online transact
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Health care 50 29 21 Unemployment 8
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3 BARRIERS TO E-GOVERNMENT 61. E-go
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action unclear. In interviews, IT o
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80. As noted in Chapter 2, the Stat
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equired to provide e-government str
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most important way to fund e-govern
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obtain (38%), followed by funds for
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Figure 3.4. E-government technologi
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113. Not surprisingly, the OECD sur
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3.3.2 Types of barriers 119. Respon
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x Technology neutrality in legislat
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“backbone” of the government ne
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egional authorities is decisive, ev
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Box 3.5. The development of mobile
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x Improving the public administrati
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political leaders to impress upon t
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showed that top management commitme
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levels of government. In particular
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home and school, every business and
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E-government Imperative (2003) list
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Key Points - 31 x The proportion of
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Key Points - 32 x Basic online info
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Key Points - 33 x Interactive infor
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of using more efficient electronic
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Key Points - 35 x The proportion of
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233. The Finnish Vehicle Administra
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citizens’ access to information i
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4.3.2 E-engagement at the ministry
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Key Points - 38 x E-engagement init
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255. At the end of 2002, the curren
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Page 124 and 125: 361. Moreover, the lack of opportun
Page 126 and 127: 372. The OECD report on the Finnish
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Page 130 and 131: 5 NEXT STEPS 385. In May 2003, the
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Page 134 and 135: 399. Brokers receive revenue from t
Page 136 and 137: 409. In 1998, the government agreed
Page 138 and 139: Figure 6.3. Finnish electronic citi
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Page 142 and 143: 6.3 Case study 3: The citizen porta
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Page 156 and 157: 499. The Ministry of the Interior c
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Page 160 and 161: 522. Contrary to former reports by
Page 162 and 163: x By comparison, the term Web site
Page 164 and 165: 7.4.2 List of acronyms AFLRA: The A
Page 166 and 167: 7.5 Appendix 5: Methodology 7.5.1 D
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Page 170 and 171: 8 BIBLIOGRAPHY ACCENTURE (2001),
Page 172 and 173: JUSSILAINEN, M. (2003), “Knowledg
Page 174 and 175: OECD (1992), “ICCP Reviews of Inf
Page 176 and 177: “GOVERNMENT RESOLUTION ON HIGH-QU
Page 178: VISTI, S. (1998), “Electronic Ide
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