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Convergence V34_March-April2016

Malaysia's Airports Magazine

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Airlines<br />

Malaysia Airlines Partners<br />

With Booking.com<br />

To Enrich Passenger Experience<br />

Malaysia Airlines, the airline that proudly<br />

serves almost 50,000 guests daily has<br />

teamed up with the world leader in<br />

online booking accommodation,<br />

Booking.com to provide<br />

customers with more than<br />

860,000 accommodation<br />

options worldwide.<br />

The partnership will see<br />

customers reaping major<br />

benefits from the joint<br />

venture, which include a<br />

guaranteed best price,<br />

free cancellation for most<br />

properties and pay on<br />

check-out options. In<br />

addition, Malaysia Airlines’<br />

loyalty-programme,<br />

Enrich, will offer 250 Enrich<br />

Miles to members who<br />

made bookings with Booking.com via<br />

Malaysia Airlines’ website and completed<br />

their stay.<br />

“Booking-com’s wide range of<br />

accommodation options will enable<br />

Malaysia Airlines customers to customise<br />

their holidays, specific to individual<br />

needs, for both international and<br />

domestic travel,” said Charles McKee,<br />

Malaysia Airlines’ Head of Marketing.<br />

This is supported by David Peller,<br />

Booking.com’s Director of Strategic<br />

Partnerships for Asia Pacific, who<br />

commented that the partnership with<br />

Malaysia Airlines can provide customers<br />

with a variety of accommodation choices.<br />

Booking.com is available in 42 languages<br />

and has more than 70 million verified<br />

reviews written by guests who have<br />

completed their stay.<br />

Garuda<br />

Indonesia<br />

Wins Awards at the Skytrax World<br />

Airline Awards Ceremony<br />

Coming in at number 8 among the top<br />

100 airlines listed in the Skytrax World<br />

Airline Awards 2015 ceremony is none<br />

other than Garuda Indonesia! What's<br />

more, the ‘Pride of Indonesia’ also<br />

clinched the ‘The World’s Best Cabin<br />

Crew 2015’ in the same awards ceremony.<br />

Voted by airline customers around<br />

the world, the World’s Best Cabin<br />

Crew 2015 award means that Garuda<br />

Indonesia has the best service in<br />

terms of technical, work efficiency and<br />

customer-orientation matters.<br />

Not only that, the intense commitment<br />

from both management and all<br />

employees at Garuda Indonesia in<br />

continuously delivering the best effort<br />

to maintain and improve the airline's<br />

performance in all business aspects<br />

has earned the airline a 5-Star Airline<br />

award for two consecutive years at the<br />

Singapore Airshow 2016.<br />

Presenting a new standard for<br />

service quality in air travel industry,<br />

Garuda Indonesia currently flies to<br />

77 destinations comprising 60 cities<br />

in Indonesia and 17 cities abroad. In<br />

addition, Garuda Indonesia’s connection<br />

with the SkyTeam global alliance means<br />

that passengers are now able to fly up<br />

to 1,057 destinations in 177 countries<br />

served by all SkyTeam member airlines<br />

with more than 16,320 daily flights and<br />

access to 636 lounges worldwide.<br />

In its pursuit to continuously<br />

improve passenger<br />

experience, Garuda Indonesia<br />

has introduced a distinctive<br />

service concept called “Garuda<br />

Indonesia Experience”, which<br />

draws on hospitality, culture and<br />

everything best from Indonesia through<br />

the five senses – sight, sound, taste, scent<br />

and touch.<br />

About Skytrax World Airline Awards<br />

Skytrax World Airline Awards, described as the “Oscars of the<br />

Aviation Industry”, are coveted Quality accolades for the world<br />

airline industry and is a global benchmark of airline excellence.<br />

78

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