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Convergence V34_March-April2016

Malaysia's Airports Magazine

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Business<br />

“Smart” Baggage Check-In<br />

4<br />

Thanks to the latest innovation from RIMOWA,<br />

you can now check in your bags from home<br />

or anywhere else through a tap on the screen.<br />

Known as the RIMOWA Electronic Tag,<br />

travellers can now choose to check in their bag via their<br />

smartphone. All you have to do is just send over your digital<br />

boarding card by enabling Bluetooth connection from your<br />

smartphone to your piece of luggage that is fitted with the<br />

RIMOWA Electronic Tag and your bag will be checked-in<br />

within seconds. Currently, this new convenient service is only<br />

offered by certain airlines such as Lufthansa, which worked<br />

with RIMOWA in trialling this technology.<br />

Off-site Bag Drop<br />

5<br />

Offering a similar service to baggage delivery,<br />

off-site or remote bag drop is when passengers<br />

can check-in and drop off their bags at a central<br />

location in the city. The service is already being<br />

offered by Abu Dhabi Airports Company, Las Vegas McCarran<br />

International Airport and Air Arabia and is yet to become a<br />

mainstream thing for passengers. Closer to home, the off-site<br />

bag drop service is offered at KL Sentral for five airlines -<br />

Malaysia Airlines, Royal Brunei Airlines, Cathay Pacific,<br />

Emirates and Etihad Airways.<br />

Last But Not Least<br />

The provision of such baggage processing solutions by certain<br />

airports and airlines are nevertheless beneficial for passengers.<br />

Given the merits, passengers should be given rights to choose<br />

the type of baggage services that would best suit them. But<br />

till then, all airlines and airports are persevering to come up<br />

with solutions that can ensure a seamless passenger experience<br />

for all.<br />

91

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