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102 DELIVER THE EXPERIENCE<br />

Einstein’s Theory of Simplicity<br />

If you can’t explain it simply, you don’t understand it well enough.<br />

—ALBERT EINSTEIN<br />

from extraneous text, so are his words. For example, in October<br />

2008, Apple unveiled a new line of environmentally friendly<br />

MacBook computers. There are two principal ways <strong>Jobs</strong> could<br />

have described the computers. The column on the left in Table<br />

8.5 is technically accurate but wordy; the text in the column on<br />

the right is what <strong>Jobs</strong> actually said. 27<br />

<strong>Jobs</strong> replaces lengthy sentences with descriptions that could fit<br />

in a Twitter post (see Scene 4). Simple sentences are simply easier<br />

to recall. Table 8.6 shows other examples of how <strong>Jobs</strong> could have<br />

described a new product, compared with what he actually said.<br />

Plain English Campaign<br />

If you need help writing crisp, clear sentences, the Plain English<br />

Campaign can help. Since 1979, this UK-based organization has<br />

been leading the fight to get governments and corporations to<br />

simplify their communications. The site is updated weekly with<br />

examples of the most complex, unintelligible business language<br />

submitted by readers around the world. The organizers define<br />

plain English as writing that the intended audience can read,<br />

TABLE 8.5 DESCRIBING THE ENVIRONMENTALLY<br />

FRIENDLY MACBOOK<br />

WHAT STEVE COULD HAVE SAID<br />

The new MacBook family meets the most<br />

stringent Energy Star standards and<br />

contains no brominated flame retardants.<br />

It uses only PVC-free internal cables and<br />

components and features energy-efficient<br />

LED-backlit displays that are mercury free.<br />

WHAT STEVE ACTUALLY SAID<br />

“They are the industry’s<br />

greenest notebooks.”

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