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INTRODUCE THE ANTAGONIST 71<br />

the category and the problem before introducing the solution,<br />

Fleiss created the cup to pour the coffee into.<br />

Investors are buying a stake in ideas. As such, they want<br />

to know what pervasive problem the company’s product<br />

addresses. A solution in search of a problem carries far less<br />

appeal. Once the problem and solution are established, investors<br />

feel comfortable moving on to questions regarding the<br />

size of the market, the competition, and the business model.<br />

The Ultimate Elevator Pitch<br />

The problem need not take long to establish. <strong>Jobs</strong> generally<br />

takes just a few minutes to introduce the antagonist. You can<br />

do so in as little as thirty seconds. Simply create a one-sentence<br />

answer for the following four questions: (1) What do you do?<br />

(2) What problem do you solve? (3) How are you different? (4)<br />

Why should I care?<br />

When I worked with executives at LanguageLine, in Monterey,<br />

California, we crafted an elevator pitch based on answers to the<br />

four questions. If we did our job successfully, the following pitch<br />

should tell you a lot about the company: “LanguageLine is the<br />

world’s largest provider of phone interpretation services for companies<br />

who want to connect with their non-English-speaking<br />

customers [what it does]. Every twenty-three seconds, someone<br />

who doesn’t speak English enters this country [the problem].<br />

When he or she calls a hospital, a bank, an insurance company, or<br />

911, it’s likely that a LanguageLine interpreter is on the other end<br />

[how it’s different]. We help you talk to your customers, patients,<br />

or sales prospects in 150 languages [why you should care].”<br />

The Antagonist: A Convenient<br />

Storytelling Tool<br />

<strong>Steve</strong> <strong>Jobs</strong> and former U.S. vice president turned global warming<br />

expert Al Gore share three things in common: a commitment

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