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USE “AMAZINGLY ZIPPY” WORDS 119<br />

A Guru Who Keeps It Simple<br />

It was hard to miss financial guru Suze Orman in 2008 and<br />

2009 when the global financial markets were collapsing. In<br />

addition to appearing on her own CNBC show, the bestselling<br />

author was a frequent guest on shows such as “Oprah” and<br />

“Larry King Live.” Banks and financial companies were also<br />

using her in advertisements meant to alleviate their customers’<br />

fears. I interviewed Orman several times and found her<br />

to be surprisingly candid about the secret to her success as a<br />

communicator.<br />

“How do you make complicated financial topics easy to<br />

understand?” I once asked.<br />

“Too many people want to impress others with the information<br />

they have so others think the speaker is intelligent,”<br />

Orman responded. 8<br />

“But Suze,” I said, “If your message is too simple, don’t you<br />

risk not being taken seriously?”<br />

I don’t care what people think about it. All I care about is<br />

that the information I’m imparting empowers the listener<br />

or reader of my material . . . If your intention is to impart a<br />

message that will create change for the person listening,<br />

then if you ask me, it is respectful to that person to make<br />

the message as simple as possible. For example, if I gave<br />

you directions to how to get to my house, you would<br />

want me to give you the simplest directions to get there.<br />

If I made it more complicated, you would not be better<br />

off. You might get aggravated and give up. If it were<br />

simple, chances are you will get in your car and try to<br />

get to my house rather than giving up and saying it’s not<br />

worth it. Others criticize simplicity because they need<br />

to feel that it’s more complicated. If everything were so<br />

simple, they think their jobs could be eliminated. It’s our<br />

fear of extinction, our fear of elimination, our fear of not<br />

being important that leads us to communicate things in<br />

a more complex way than we need to.” 9

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