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Presentation-Secrets-Of-Steve-Jobs

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USE “AMAZINGLY ZIPPY” WORDS 117<br />

from Gates. If your presentations are confusing, convoluted,<br />

and full of jargon, you will miss an opportunity to engage and<br />

excite your listeners. Strive for understanding. Avoid lexical<br />

density.<br />

You might have noticed that many of <strong>Jobs</strong>’s favorite words<br />

are the type of words most people use in everyday watercooler<br />

conversation: “amazing, incredible, gorgeous.” Most presenters<br />

change their language for a pitch or presentation. <strong>Jobs</strong> speaks<br />

the same way onstage as he does offstage. He has confidence in<br />

his brand and has fun with the words he chooses. Some critics<br />

might say his language borders on hyperbole, but <strong>Jobs</strong> echoes<br />

the sentiments shared by millions of his customers.<br />

<strong>Of</strong> course, you should use words that authentically represent<br />

your service, brand, or product. A financial adviser recommending<br />

a mutual fund to a client would appear insincere (and<br />

probably dishonest) if he or she said, “This new mutual fund will<br />

revolutionize the financial industry as we know it. It’s amazing,<br />

and you need to invest your money in it right now.” Instead,<br />

the financial adviser could say, “Mutual funds are amazing<br />

products that will help your money grow while lowering your<br />

risk. There are thousands of funds available, but I’m especially<br />

excited about a new one. Let me tell you more about it . . .” In<br />

the latter statement, our financial adviser has chosen words that<br />

are simple and emotional while still maintaining his or her professionalism<br />

and integrity.<br />

Don’t be afraid of using simple words and descriptive adjectives.<br />

If you genuinely find a product “amazing,” go ahead and<br />

say so. After all, if you’re not excited about it, how do you expect<br />

the rest of us to be?<br />

Avoid Jargon Creep<br />

Jargon rarely creeps into <strong>Jobs</strong>’s language. His words are conversational<br />

and simple. Jargon—language that is specific to a<br />

particular industry—creates a roadblock to the free and easy<br />

exchange of ideas. I have attended countless meetings in which<br />

two people who work for different divisions of the same company<br />

cannot understand the jargon used by the other. Jargon and

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