Income Security: A Roadmap for Change

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IMPLEMENTING AND MEASURING CHANGE MANAGING THE CHANGE PROCESS Recommendation 19: Income security reform must be accompanied by a robust change management and implementation plan. • The recommendations in this Roadmap all have one shared objective: to improve people’s lives and their ability to contribute to their communities However, even positive change can cause stress and anxiety People can fear the unknown, mistrust the intention of change, and sometimes misunderstand what the change will mean for them, while government may not have a full comprehension of the impact change has on people and the risk of unintended consequences For this reason, it is critical that these urgent reforms be accompanied by a change management plan that includes clear and transparent communication, support for skills development and technical training, business process changes and development of new or revised tools, and appropriate feedback loops across programs and partners Change should allow for the evaluation and assessment of additional supports people may need For instance, we know there needs to be improvement in the tax filing rates, in particular by young single males. Today, the impact on this group of not filing taxes is limited, as they are eligible for few tax-delivered benefits. However, as a shift is made to contemplate using the tax system to deliver more and more benefits (e.g., the Portable Housing Benefit) it will become increasingly vital that people are connected to this system and that viable alternatives are available for those who are not, either by choice or by circumstance (eg, newcomers to Canada who have not been in the country for a full tax cycle) 148 Income Security: A Roadmap for Change
MEASURING OUTCOMES Recommendation 20: The recommendations in this Roadmap should be accompanied by a transparent report on associated outcomes and indicators, to be updated annually and made publicly available by MCSS. In the past, efforts to document the effectiveness of income security programs have focussed on describing the services and activities provided and the outputs that have resulted—for example, the number of cheques issued or the number of people served. While this information is important and will continue to be collected, it is necessary to shift to describing the impact of programs, through the use of a performance measurement framework The first step is defining the outcomes that we would expect to see if the income security system is functioning exactly as it should—both individual-level outcomes (e.g., physical, emotional, mental well-being, financial) and systemlevel outcomes (e.g., ease of navigation, transparency). It is beyond the scope of the Working Groups to develop a full performance measurement framework for income security, and it is understood that the ministry already has some work underway in this regard As the performance measurement framework is finalized, we offer the following as considerations that must be included: 1. The importance of collecting and making publicly available disaggregated data so that the impact and outcomes on individual sub-populations can be observed and to support equity-based program design, assessment and evaluation. This is important to ensure the system is able to identify whether intended outcomes are occurring for marginalized groups, including Indigenous peoples, racialized individuals, women, newcomers to Canada, refugee claimants, LGBTQ2S and youth 2. The need to ensure indicators are meaningful to communities and developed with a wide range of experts, including persons with lived experience Income Security: A Roadmap for Change 149
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INCOME SECURITY A Roadmap for Chang
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ACHIEVING INCOME ADEQUACY69 Setting
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A CLOSING NOTE164 APPENDIX A: Membe
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INCOME SECURITY: FUTURE STATE Essen
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3. Recognizing the Experience of In
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ENGAGING THE WHOLE INCOME SECURITY
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• The federal government enhance
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• Individual choice and well-bein
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• Conduct analyses on current and
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A TRANSFORMED SOCIAL ASSISTANCE STR
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• Initially exempt 25% of Canada
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SELF-GOVERNANCE AND RESPECT FOR FIR
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• First Nations social service pr
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• The capabilities, skills and pr
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SEQUENCING REFORM The Roadmap recom
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We recommend the Province commit to
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2015 also saw a commitment by the f
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MESSAGE FROM THE URBAN INDIGENOUS T
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Community members stressed the impo
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INTRODUCTION PURPOSE The Income Sec
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Income Security Reform in the conte
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2. Essential needs are increasingly
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• Research by the Social Planning
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The Additional Costs of Disability
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• From 2011 to 2014, the incidenc
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• Studies also show that adult-on
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• Indigenous peoples have signifi
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A NOTE ON PREVIOUS REPORTS Over the
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ONTARIO’S INCOME SECURITY SYSTEM
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services 64 More than 68% of socia
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FEDERAL AND PROVINCIAL INCOME SECUR
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The federal Canada Child Benefit, t
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ENVISIONING THE FUTURE VISION All i
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GUIDING PRINCIPLES The following pr
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and structural racism to ensure equ
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3. Recognizing the Experience of In
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Critical steps must also be taken t
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areas, including remote areas In se
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DETAILED RECOMMENDATIONS 1.1 The Pr
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ONTARIO HOUSING BENEFIT Recommendat
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• People must be able to access a
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“I’ve been waiting for housing
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Children who are being cared for by
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When a child is in the care of a Ch
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WORKING INCOME TAX BENEFIT Recommen
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CORE HEALTH BENEFITS Recommendation
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A key strength of Ontario’s curre
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TRANSFORMING SOCIAL ASSISTANCE OBJE
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DETAILED RECOMMENDATIONS 7.1 Develo
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People need to feel they have perso
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focussing primarily on eligibility
Page 104 and 105: • People are able to access servi
Page 106 and 107: • A simpler social assistance str
Page 108 and 109: 8.6 Regularly situate Ontario Works
Page 110 and 111: We note that ODSP has many positive
Page 112 and 113: as simple and streamlined as possib
Page 114 and 115: 9.4 Provide provincial-level assist
Page 116 and 117: Because moving to an assured income
Page 118 and 119: A TRANSFORMED SOCIAL ASSISTANCE STR
Page 120 and 121: This flat-rate structure would appl
Page 122 and 123: DETAILED RECOMMENDATIONS 11.1 Trans
Page 124 and 125: First Nations Delivery Agents of On
Page 126 and 127: INCOME AND ASSETS Recommendation 13
Page 128 and 129: additional costs they may have—wh
Page 130 and 131: HELPING THOSE IN DEEPEST POVERTY OB
Page 132 and 133: Single Non-disabled Person Fall 201
Page 134 and 135: • Setting the Standard Flat Rate
Page 136 and 137: The first Indian Act was passed by
Page 138 and 139: While the recommendations noted abo
Page 140 and 141: DETAILED RECOMMENDATIONS 16.1 Based
Page 142 and 143: 16.10 Take steps to ensure that Fir
Page 144 and 145: • Community-based initiatives spe
Page 146 and 147: • Increasing and expediting help
Page 148 and 149: Until further changes to the 1965 A
Page 150 and 151: A CALL ON THE FEDERAL GOVERNMENT Th
Page 152 and 153: The Roadmap emphasizes the need for
Page 156 and 157: 3. The need to take a system-wide a
Page 158 and 159: SEQUENCING CHANGE: A 10-YEAR ROADMA
Page 160 and 161: YEAR 2 The second year of implement
Page 162 and 163: YEARS 4 TO 10 Years 4 to 10 will ma
Page 164 and 165: THE COST OF INACTION Poverty is int
Page 166 and 167: • Ontario Drug Benefit costs for
Page 168 and 169: • Social Assistance, through: •
Page 170 and 171: A CLOSING NOTE This Roadmap holds t
Page 172 and 173: Violet Boissoneau Linda Cobiness Jo
Page 174 and 175: APPENDIX B: POVERTY REDUCTION STRAT
Page 176 and 177: Canada Pension Plan - Disability (C
Page 178 and 179: Indigenous Friendship Centres: Not-
Page 180 and 181: Old Age Security (OAS): A pension p
Page 182 and 183: Rent-Geared-To-Income (RGI): Financ
Page 184 and 185: Trauma-informed practice: Practices
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Income Security: A Roadmap for Change

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