Amadeus IT Holding, S.A. and Subsidiaries - Investor relations at ...

AMADEUS IT HOLDING, S.A. AND SUBSIDIARIES
DIRECTORS’ REPORT FOR THE YEAR ENDED DECEMBER 31, 2011
Amadeus competition entry, which focused on the company’s innovation in the field of lowcost
carrier distribution, was also selected as one of ten shortlisted companies that will
compete as a finalist.
� Once again Amadeus’ commitment to innovation was confirmed by top sector rankings as
a European leader for R&D. Amadeus maintained its previous year’s top sector rankings
in The 2011 EU Industrial R&D Investment Scoreboard, an annual report published by the
European Commission. The report examines the largest 1,000 European companies
investing in R&D during 2010 and ranks them according to the total amount invested.
� Amadeus Asia-Pacific won the prestigious 2011 Airline IT Solutions Provider of the Year
Award from Frost & Sullivan, which recognises innovative best practices in the aerospace
and defence industry.
1.3 Key Ongoing R&D Projects
The main R&D investment in 2011 relates to:
- Existing contracts:
� Migration efforts in relation to Altéa: both some large customers migrating to our
Departure Control System (10 airlines implemented in 2011 and over 10 airlines
scheduled in 2012), as well as our pipeline of customers scheduled to migrate to our
Reservations and Inventory modules in the upcoming years, including the large
migrations scheduled for 2012 such as airberlin (direct channel passengers), Cathay
Pacific, SAS and Singapore Airlines.
� Amadeus Hotel Platform for our launch clients, standalone IT solutions or e-
Commerce solutions.
- Expansion of the airline IT portfolio, including new modules (as we continue to engage
with clients), and the evolution of our existing portfolio, including new products, such as
ancillary services, payment services or new e-Commerce solutions, or new or improved
functionalities.such as enhanced shopping solutions.
- Investments in the Distribution business (IT applications) focused on:
� Travel agencies: e.g. new generation front office, search engines, shopping and
booking solutions or ancillary services, in addition to investment in improved content,
such as the Multisource hotel initiative, as well as specific tools for Travel
Management companies.
� Airlines: availability, schedules, ancillary services.
� Rail, with the development of the Amadeus Total Rail platform (improved distribution
systems).
� Corporations: Amadeus e-Travel management, selling interfaces for corporate
travellers or mobile tools
� Regionalisation investment, with the aim to better adapt part of our product portfolio
for specific regions.
- Expansion into hotel IT, rail IT and airport IT (including the development of a departure
control service for ground handlers), where we continue to work with different industry
partners.
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