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Amadeus IT Holding, S.A. and Subsidiaries - Investor relations at ...

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AMADEUS <strong>IT</strong> HOLDING, S.A. AND SUBSIDIARIES<br />

DIRECTORS’ REPORT FOR THE YEAR ENDED DECEMBER 31, 2011<br />

in volumes in the period. The increase experienced in unit incentives was partially offset by<br />

a decrease in average distribution fees <strong>and</strong> a reduction in d<strong>at</strong>a communic<strong>at</strong>ion expenses.<br />

For the full year 2011 cost of revenue amounted to €678.3 million, an increase of 3.8% vs.<br />

2010. This increase was mainly driven by the higher booking volumes in the Distribution<br />

business in the year (+5.0%), <strong>and</strong> growth in unit incentives, partially offset by a reduction in<br />

costs as a consequence of a change in the tre<strong>at</strong>ment of certain bookings within <strong>IT</strong> Solutions<br />

(direct distribution) in the first quarter of 2011, positive FX impact <strong>and</strong> lower d<strong>at</strong>a<br />

communic<strong>at</strong>ion expenses. As a percentage of revenue, cost of revenue in 2011 represented<br />

25.1%, in line with the percentage r<strong>at</strong>e registered in 2010 (25.2%).<br />

Personnel <strong>and</strong> rel<strong>at</strong>ed expenses<br />

Personnel <strong>and</strong> rel<strong>at</strong>ed expenses increased by 13.4% to €191.6 million in the fourth quarter<br />

of 2011, adjusted for extraordinary IPO expenses. In the full year 2011, personnel <strong>and</strong><br />

rel<strong>at</strong>ed expenses amounted to €680.6 million, 6.4% higher than in 2010.<br />

The 6.4% growth in personnel <strong>and</strong> rel<strong>at</strong>ed expenses in 2011 is the result of:<br />

- An increase of 4.2% in average FTEs (excluding contractors) in the year vs. 2010.<br />

This increase in FTEs is positively affected by a reduction in personnel as a result of<br />

the sale in 2010 of Vac<strong>at</strong>ion.com <strong>and</strong> Hospitality Group. The underlying growth in<br />

FTEs is mainly rel<strong>at</strong>ed to the full year impact of certain commercial <strong>and</strong> development<br />

efforts most of which were initi<strong>at</strong>ed during the course of 2010, the reinforcement of our<br />

commercial support in areas with significant business expansion, as well as increases<br />

in headcount in our development area in rel<strong>at</strong>ion to new R&D projects.<br />

- The infl<strong>at</strong>ion-based revision of salary base.<br />

- The accrual of our recurring incentive scheme for management (Performance Share<br />

Plan), implemented in July 2010.<br />

Depreci<strong>at</strong>ion <strong>and</strong> Amortis<strong>at</strong>ion<br />

D&A decreased by 30.4% in the fourth quarter of 2011, or 29.2% in the full year period. This<br />

decrease was driven by the lower amortis<strong>at</strong>ion of the purchase price alloc<strong>at</strong>ion, as shown in<br />

the table below, as certain intangible assets included in the PPA reached the end of their<br />

useful lives <strong>at</strong> the end of 2010, as well as lower impairment losses.<br />

Ordinary D&A decreased by 0.8% in 2011, driven by a decline in depreci<strong>at</strong>ion of tangible<br />

assets, as certain assets reached the end of their useful lives <strong>at</strong> the end of 2010 <strong>and</strong> during<br />

2011. This positive effect was partially offset by an increase in amortis<strong>at</strong>ion of intangible<br />

assets, as certain capitalised expenses in our balance sheet started to become amortised in<br />

2011, once they began gener<strong>at</strong>ing revenues.<br />

22

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