Benchmarking National - PRO INNO Europe

� Context-depended handling of IPR and IP protection methods (i.e., offerings
come at a time when respective advice is needed) without preference given to
a specific IP protection method;
� Competence in innovation management;
� referral activities and/or networking with external experts when it comes to
in-depth IPR issues;
� Good reputation among Swedish SMEs;
� Regional outreach.
Probable challenges arise in the following fields.
� the lack of regular (external) evaluations;
� According to experts, a less structured decision making process concerning the
administration and operation of the service which is probably partly due to the
range of stakeholders (financiers) involved;
� Probably too little IPR scope which could be expanded and which is also why
the general impact regarding IPR is rather low;
� Small size of the service team while at the same time broad coverage of
different subjects places general constraints on the depth certain subjects can
be treated (IPR being one example).
Graph 55 Key quality factors for a service such as IK2, percentage of
respondents*)
Individual contact
Comptence of Staff Staff
Costs
Timely delivery
Ease of access & identification
Scope of service
Spatial Spatial distance
Administrative efforts
Referal to external external services
Referal to & availability of other services in-house in-house
Information on different IP strategies
("why/why not to patent")
Technical information ("how to patent")
*) multiple answers allowed. Source: User Survey, n = 50
14
30
40
54
50
30
70
66
82
80
16
98
96
94
24
16
22
20
22
10
14
%
0 10 20 30 40 50 60 70 80 90 100
high relevance medium relevance
2
2
149
ANNEX I – CASE STUDIES