Benchmarking National - PRO INNO Europe

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212 BENCHMARKING NATIONAL AND REGIONAL SUPPORT SERVICES FOR SMES IN THE FIELD OF INTELLECTUAL AND INDUSTRIAL <strong>PRO</strong>PERTY As can be seen from Graph 112, VIVACE users employed a high number of formal IPR protection methods between 2003 and 2005. Regarding patents, half of the users filed for a patent or had a patent granted or valid. This large share seems not surprising considering the fact that funding for patent applications, especially for international ones, has been made available under the umbrella of the VIVACE programme. In addition, 44 % of the users stated that they used design patterns and/or utility models to protect their IP; 34 % registered trade marks. A considerable high number of users also employed informal protection methods, i.e. 52 % relied on trade secrets, 36 % tried to maintain a lead time advantage over competitors (see Graph 113). For VIVACE users, the costs of IP protection (for 20 % of high and for another 34 % of medium relevance) are the main barrier perceived for using IPR. External barriers towards the availability of support services are not considered to be a major obstacle. However, the lack of information, quality and accessibility of external services has at least medium relevance for around 20 % of the companies surveyed. User reach-out and satisfaction levels VIVACE used various information channels and sources to spread the information about the service offerings, including information offered on the internet (56 %) and/or presented at conferences (40 %). A considerable high share of users heard about the service also through the providing institution itself (38 %). Furthermore, and a little bit Graph 113 (Internal) barriers to using IP protection mechanisms, percentage of respondents*) % 100 80 60 40 20 0 34 20 Costs of IP protection 34 28 24 26 16 Time to make IP protection work 4 6 6 4 Lack of info on IP protection *) multiple answers allowed. Source: User Survey, n = 50 Lack of qualified personnel unclear cost/benefit of IP protection 14 2 10 8 8 Awareness high relevance medium relevance IPR irrelevant in business context Graph 114 Information channels, by which users got to know about the service, percentage of respondents*) % 70 60 50 40 30 20 10 0 56 Internet 24 Newsletter 40 Information days/conferences 10 General newspaper 38 Professional journal *) multiple answers allowed. Source: User Survey, n = 50 30 Personal recommendation 24 Consultants 6 Commercial banks 36 Agency 38 VIVACE itself Organisational issues 6 Other
surprising, some companies got to know about the service through classical media, i.e. professional journals (38 %) and newspapers (10 %) (see Graph 114). Overall speaking, VIVACE users were generally satisfied with the key aspects of the service which were graded with “2.0” or better, on a scale from 1 (very satisfied) to 4 (unsatisfied) (see Graph 115). Furthermore, around 80 % consider the extent of the service offerings to be adequate; 62 % believe the administrative effort to use the service is quite low. On the other hand, 24 % think it is too high. Spatial distance does not seem to be a problem. For 64 % of the users, the benefits of using this service are adequate to the efforts; 22 % state that the benefits clearly outweigh the efforts. Additionality of the service In order to answer the question whether a support service works or does not work, one should inquire into the added value of the service – i. e., what would have happened in case the service were absent. This is done in order to isolate a “net positive effect” as opposed to things which would have happened anyway, despite of the service. Similarly, also other types of changes incurred within the enterprise, as a result of using the service, are to be recorded (these types of changes are referred to as “behavioural additionality”). The VIVACE programme has achieved rather low additionality effects (see Graph 116): 11 % of the undertakings would not have been carried out at all in the absence of support from the service. In addition, 27 % of the projects would have been carried out but with support from another financial source. On the other side, Graph 115 Satisfaction levels with different aspects of service provision, arithmetic means of grades given by respondents Overall: Service met needs and demands Delivery time Quality of provided material Relevance of provided information Competence of staff Source: User Survey, n = 50 1,8 1,8 1,8 1,8 2,0 1,0 1,5 2,0 2,5 3,0 3,5 4,0 very satisfied unsatisfied Graph 116 Additionality of the financial subsidy, percentage of respondents pure additionality 27% 5% Source: User Survey, n = 50 11% 11% 14% "pure" deadweight losses 32% Undertaking carried out without any change/modification Undertaking carried out at a later stage Undertaking carried to a smaller scope (e.g. less geographical coverage) Undertaking carried out with other sources of finance Undertaking NOT carried out - different IP instrument used instead Undertaking NOT carried out at all 213 ANNEX I – CASE STUDIES
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PRO INNO Europe paper N° 4 BENCHMA
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PRO INNO Europe The innovation poli
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Contents Executive Summary 9 1 Intr
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4. Case Study: Innovation by patent
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Executive Summary Background 1. The
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under all circumstances), but rathe
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overall policy level, which primari
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the fact that the business perspect
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and evaluation). Hence, there is a
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20 BENCHMARKING NATIONAL AND REGION
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3 SMEs in the IPR world 3.1 SMEs an
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amount of time (mostly up to 20 yea
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In contrast to arrangements for pat
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3.3 Usage Patterns of IP protection
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industries of the ICT sector. These
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In a study conducted by Kingston (K
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Care must be taken that statements
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The first step to ensure that IP ma
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The patent troll as an SME-affine e
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7. References Abbot, A. (2006): Pat
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http://www.european-inventor.org/pd
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ANNEX I - CASE STUDIES The case stu
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Table 10 Overview of public availab
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Nr. B* Country Title of the Service
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European Commission Benchmarking na
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ISBN 978-92-79-06926-0 NB-AX-07-004
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Benchmarking National - PRO INNO Europe

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