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Benchmarking National - PRO INNO Europe

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252<br />

BENCHMARKING NATIONAL AND REGIONAL SUPPORT SERVICES FOR SMES IN THE FIELD OF INTELLECTUAL AND INDUSTRIAL <strong>PRO</strong>PERTY<br />

(see Graph 146). In addition, about 45 % of the staff works in R&D. PVSonline<br />

users were innovative as well: 8 out of 10 delivered product innovations to<br />

customers; 7 users developed process innovations.<br />

IP course users/attendants most frequently take advantage of the service offerings<br />

of patent attorneys and, not surprisingly, the patent office itself (see Graph 147).<br />

The high usage of patent attorneys seems not surprising if the high share of large<br />

companies is taken into consideration. Having said that, the prevalence of patent<br />

attorneys as service providers points to the important role they play in the context<br />

of IPR service provision.<br />

Interestingly, the services offered by external consultants were used very often<br />

between 2003 and 2005. Almost the same results were found for the PVSonline<br />

users, where the usage of patent attorneys and the DKPTO stand out.<br />

Some IP course users/attendants experienced hampering factors for innovation<br />

during 2003 to 2005, mostly complaining about economic risks (for 40 % of high<br />

and for further 12 % of medium relevance), high innovation costs (for 36 % of high<br />

and 12% of medium relevance) and sources of finance (high relevance for 32,<br />

medium for 16 %; see Graph 148). Even though the IP course findings are in line<br />

with the results from similar service offerings, the high share of large companies in<br />

the user sample should be considered. Almost the same results were found for<br />

Graph 147 DKPTO–Usage of different service providers by SMEs, percentage of<br />

respondents*), IP course users<br />

%<br />

100<br />

80<br />

60<br />

40<br />

20<br />

0<br />

37<br />

11 6<br />

<strong>National</strong><br />

agency<br />

24 12<br />

Regional<br />

agency<br />

12<br />

Chamber of<br />

commerce<br />

29<br />

43<br />

Patent<br />

office<br />

*) multiple answers allowed. Source: User Survey, n = 25<br />

14<br />

62<br />

Patent<br />

attorney<br />

frequently occasionally<br />

27<br />

41<br />

External<br />

consultants<br />

30 20<br />

Graph 148 DKPTO–Hampering factors for innovations, 2003 to 2005,<br />

percentage of respondents*), IP course users<br />

%<br />

100<br />

80<br />

60<br />

40<br />

20<br />

0<br />

12<br />

12 16<br />

40 36 32<br />

Economic risks<br />

Innovation<br />

costs<br />

Finance<br />

24<br />

20<br />

12 8<br />

16<br />

4<br />

16<br />

4<br />

16<br />

4<br />

12<br />

4<br />

Lack of market<br />

info<br />

*) multiple answers allowed. Source: User Survey, n = 25<br />

Lack of<br />

qualified<br />

personnel<br />

Client<br />

responsiveness<br />

high relevance medium relevance<br />

Lack of<br />

technology info<br />

15<br />

EU<br />

Organisational<br />

issues<br />

20<br />

Other<br />

Regulations &<br />

standards

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