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Benchmarking National - PRO INNO Europe

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BENCHMARKING NATIONAL AND REGIONAL SUPPORT SERVICES FOR SMES IN THE FIELD OF INTELLECTUAL AND INDUSTRIAL <strong>PRO</strong>PERTY<br />

14.3 Elements of good practice<br />

The DKPTO can be considered as a very service oriented organisation with<br />

experienced staff who provide information, as expert’s note, “in a language that<br />

ordinary people understand”. In particular, the service exhibits the following success<br />

factors (resp. good practice elements):<br />

� Besides possessing a long experience as a government IPR agency (granting<br />

patents, registering trade marks, utility models and designs) the DKPTO offers<br />

a wide range of services and activities supporting enterprises, especially SMEs,<br />

to protect their technology and knowledge;<br />

� Availability of complementary services;<br />

� Easy user interface of the web site, together with the possibility to conduct<br />

remote patent searches;<br />

� Experienced, highly skilled staff with an extensive technical and legal<br />

competence;<br />

� Co-operation activities with relevant stakeholders and others engaged in IPR<br />

issues;<br />

� Timely delivery, reasonable rates (fees);<br />

� Quality evaluations are carried out to assess the effectiveness of the service<br />

offerings.<br />

However, some shortcomings regarding the international orientation of the DKPTO<br />

were identified. Some experts argue that the DKTPO is probably too focused on<br />

Danish IPR issues and less internationally oriented. According to experts, companies<br />

will demand more and more IPR protection on a <strong>Europe</strong>an-wide or international<br />

level in the future. The decreasing Danish design applications in favour of<br />

applications on a <strong>Europe</strong>an level corroborate this trend.

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