Benchmarking National - PRO INNO Europe
Benchmarking National - PRO INNO Europe
Benchmarking National - PRO INNO Europe
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surprising, some companies got to know about the service through classical media,<br />
i.e. professional journals (38 %) and newspapers (10 %) (see Graph 114).<br />
Overall speaking, VIVACE users were generally satisfied with the key aspects of the<br />
service which were graded with “2.0” or better, on a scale from 1 (very satisfied)<br />
to 4 (unsatisfied) (see Graph 115). Furthermore, around 80 % consider the extent<br />
of the service offerings to be adequate; 62 % believe the administrative effort to<br />
use the service is quite low. On the other hand, 24 % think it is too high. Spatial<br />
distance does not seem to be a problem. For 64 % of the users, the benefits of<br />
using this service are adequate to the efforts; 22 % state that the benefits clearly<br />
outweigh the efforts.<br />
Additionality of the service<br />
In order to answer the question whether a support service works or does not work,<br />
one should inquire into the added value of the service – i. e., what would have<br />
happened in case the service were absent. This is done in order to isolate a “net<br />
positive effect” as opposed to things which would have happened anyway, despite<br />
of the service. Similarly, also other types of changes incurred within the enterprise,<br />
as a result of using the service, are to be recorded (these types of changes are<br />
referred to as “behavioural additionality”).<br />
The VIVACE programme has achieved rather low additionality effects (see Graph<br />
116): 11 % of the undertakings would not have been carried out at all in the<br />
absence of support from the service. In addition, 27 % of the projects would have<br />
been carried out but with support from another financial source. On the other side,<br />
Graph 115 Satisfaction levels with different aspects of service provision,<br />
arithmetic means of grades given by respondents<br />
Overall: Service met needs<br />
and demands<br />
Delivery time<br />
Quality of provided material<br />
Relevance of provided<br />
information<br />
Competence of staff<br />
Source: User Survey, n = 50<br />
1,8<br />
1,8<br />
1,8<br />
1,8<br />
2,0<br />
1,0 1,5 2,0 2,5 3,0 3,5 4,0<br />
very satisfied unsatisfied<br />
Graph 116 Additionality of the financial subsidy, percentage of respondents<br />
pure additionality<br />
27%<br />
5%<br />
Source: User Survey, n = 50<br />
11%<br />
11%<br />
14%<br />
"pure" deadweight losses<br />
32%<br />
Undertaking carried out without any<br />
change/modification<br />
Undertaking carried out at a later<br />
stage<br />
Undertaking carried to a smaller<br />
scope (e.g. less geographical<br />
coverage)<br />
Undertaking carried out with other<br />
sources of finance<br />
Undertaking NOT carried out -<br />
different IP instrument used instead<br />
Undertaking NOT carried out at all<br />
213<br />
ANNEX I – CASE STUDIES