Aging and Disability Services Council Sharon Swift Butterworth ...

(1) the higher bid is based on the inclusion of a longer warranty for the adaptive aid; and
(2) the higher bid is from a vendor that is more accessible to the individual than another
vendor.
(e) If the requested adaptive aid is a vehicle modification, a DSA must obtain proof that the
individual or individual's family member owns the vehicle for which the vehicle modification is
requested.
(f) A DSA may not disclose information regarding a submitted bid to any other vendor who
has submitted a bid or to a vendor who may submit a bid.
§45.609. Requirements of DSA Following Provision of Adaptive Aid.
(a) Within 10 business days after an individual has received an adaptive aid, a DSA must
ensure that:
(1) the adaptive aid meets the specifications required by [begin addition] §45.604(b)(1)
[end addition] [begin deletion] §45.604(e) (1) [end deletion] of this division (relating to
Requirements For Authorization to Purchase an Adaptive Aid Costing $500 or More); and
(2) a staff person involved in purchasing the adaptive aid for the individual:
(A) contacts the individual to determine whether the adaptive aid meets the needs of the
individual; and
(B) documents the results of that visit on the Documentation of Completion of Purchase form
as described in the CLASS Provider Manual.
(b) If the DSA determines that the adaptive aid does not meet the specifications required by
[begin addition] §45.604(b)(1) [end addition] [begin deletion] §45.604(e) (1) [end deletion] of
this division, the DSA must work with the vendor to ensure that the adaptive aid meets the
specifications within 30 calendar days after the DSA's determination.
(c) If the staff person or individual or LAR determines that the adaptive aid does not
adequately meet the individual's needs because the individual needs training or other assistance,
or the adaptive aid requires repair or adjustment, the DSA must ensure that, within 14 business
days after the determination, a person who is qualified to perform such training, assistance,
repair, or adjustment visits the individual in person and performs the necessary functions.
(d) If the individual or LAR has concerns about the adaptive aid that are not addressed by the
DSA's compliance with subsections (b) and (c) of this section, the DSA must process the
individual's or LAR's concerns as a complaint in accordance with §45.808 of this chapter
(relating to DSA: Complaint Process).
This agency hereby certifies that the proposal has been reviewed by legal counsel and found to
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