Aging and Disability Services Council Sharon Swift Butterworth ...

and requires multiagency services.
(3) An MRA must coordinate with local agencies to build an integrated service delivery
system [begin addition] that [end addition] [begin deletion] which [end deletion] ensures broad
access to and information about community services, identifies the MRA's safety net functions,
and maximizes the utilization of existing resources while avoiding duplication of effort and gaps
in services.
[begin addition] (b) [end addition] [begin deletion] (c) [end deletion] Quality management.
An MRA must develop a quality management program to monitor the performance of general
revenue services providers and the MRA's compliance with the performance contract.
(c) [begin deletion] (d) [end deletion] Utilization management. An MRA must have:
(1) procedures describing how it authorizes general revenue services; and
(2) methods for evaluating the effectiveness of the authorization procedures.
[begin addition] (d) [end addition] [begin deletion] (e) [end deletion] Information systems.
An MRA must have information systems that:
(1) capture valid and reliable data; and
(2) accurately report required data to funding sources (for example, the Medicaid
administration contractor, DADS, and other state and local agencies).
[begin addition] (e) [end addition] [begin deletion] (f) [end deletion] Network management.
An MRA must develop and manage a network of qualified providers that offer the array of
general revenue services described in the performance contract.
(1) If the MRA is a provider of general revenue services, the MRA must have written
procedures describing the qualifications and expectations of staff members.
(2) If a provider of general revenue services is a contractor of the MRA, the MRA must:
(A) ensure [begin addition] that [end addition] the contract is procured and complies
with the requirements of Subchapter B of this chapter (relating to Contracts Management for
Local Authorities);
(B) have a process for resolving complaints from contract providers; and
(C) provide appropriate technical assistance and training to ensure [begin addition]
that [end addition] contract providers understand their contractual obligations (for example,
documentation and billing).
[begin addition] (f) [end addition] [begin deletion] (g) [end deletion] Consideration of public
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